Shawna Wilson
Dallas
Summary
Reliable and punctual employee seeking new opportunities where a strong focus on customer service, and a positive attitude, can contribute to success. Results-oriented, with a proven history of producing high-quality work. Recognized for outstanding communication skills, teamwork, and a dedication to meeting company objectives, while providing exceptional service. Committed to ongoing learning and professional growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Ut Southwestern Medical Center
Dallas
04.2023 - Current
- Act as the primary point of contact for patients, building trust, and providing compassionate care.
- Coordinate patient arrivals and manage multi-line phone systems with efficiency.
- Maintain up-to-date knowledge of HIPAA regulations through continuous training.
- Address sensitive issues with empathy, creating a welcoming atmosphere.
- Assist patients with mobility needs, ensuring safe and comfortable navigation.
Cashier/Customer Service Cashier
Ut Southwestern Medical Center
Dallas
09.2022 - 04.2023
- Handled cash transactions with accuracy, enhancing patient satisfaction in a busy medical center.
- Resolved patient inquiries with empathy, improving service quality in a healthcare setting.
- Coordinated with medical staff for efficient patient checkouts, ensuring smooth processes.
- Maintained check-out areas clean, organized, and well-stocked to maintain an attractive store.
- Greeted customers and responded to informational requests.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Inventory Specialist
PICS Inventory
Dallas
10.2020 - 01.2021
- Performed counting, sorting, strapping, racking, transporting, and recording of merchandise.
- Utilized a 10-key machine and currency counting equipment for accurate data entry.
- Applied basic arithmetic operations in inventory management.
- Followed detailed instructions and addressed problems in standardized situations.
- Lifted up to 25 lbs. Performed tasks requiring physical mobility in various work areas.
- Conducted cycle counts and audits, resolving issues to maintain accurate records.
Housekeeper
Vernon Care Center
Vernon
01.2012 - 09.2012
- Disinfected and mopped bathrooms to uphold sanitation standards.
- Cleaned and stocked guest rooms, ensuring comfort and readiness.
- Collaborated with housekeeping staff to efficiently complete tasks.
- Maintained cleanliness in common areas, contributing to a welcoming environment.
Psychiatric Nurse's Assistant PNA 1
Vernon State Hospital
Vernon
11.2009 - 01.2011
- Participated in peer reviews to enhance care quality.
- Provided crisis intervention and de-escalated volatile situations.
- Assisted with intake triage, vitals, and mental health screenings.
- Organized activities to promote socialization and support among patients.
- Developed behavior modification plans focusing on healthy coping mechanisms.
Education
High School Diploma -
Peabody High School
Pittsburgh05-1995
Certification
- AHA Basic Life Support (BLS) Issuing Organization
- Training Division/TX20766
- Number/ID 245419039852
- Issue Date May 2024
- Expiration Date May 2026
- AHA Heartsaver CPR AED Issuing Organization
UT Southwestern Medical Center/TX04762 - Number/ID 236028474238
- Issue Date Jul 2023
- Expiration Date Jul 2025
Timeline
Patient Service Representative
Ut Southwestern Medical Center
04.2023 - Current
Cashier/Customer Service Cashier
Ut Southwestern Medical Center
09.2022 - 04.2023
Inventory Specialist
PICS Inventory
10.2020 - 01.2021
Housekeeper
Vernon Care Center
01.2012 - 09.2012
Psychiatric Nurse's Assistant PNA 1
Vernon State Hospital
11.2009 - 01.2011
High School Diploma -
Peabody High School
Similar Profiles
Lauren StephensonLauren Stephenson
Registered Nurse at Simmons Cancer Center, UT Southwestern Medical CenterRegistered Nurse at Simmons Cancer Center, UT Southwestern Medical Center
Jermisha DavisJermisha Davis
Registered Nurse Supervisor at UT Southwestern Medical CenterRegistered Nurse Supervisor at UT Southwestern Medical Center
JOMEY FRANCISJOMEY FRANCIS
Patient Care Technician 6green Medical Surgical at Ut Southwestern Medical CenterPatient Care Technician 6green Medical Surgical at Ut Southwestern Medical Center
Stephanie VerduzcoStephanie Verduzco
Registered Diagnostic Medical Sonographer at Ut Southwestern Medical CenterRegistered Diagnostic Medical Sonographer at Ut Southwestern Medical Center
Carlos AguilarCarlos Aguilar
Warehouse Worker at AmazonWarehouse Worker at Amazon