Shawnae Brown
Brandon,MS
Summary
A dedicated and dependable health care professional with a proven knack for adaptability. Bringing forth leadership qualities and a commitment to personal and team development. Known for exceptional organization, proactive approach, and unwavering punctuality, with a strong focus on fostering a collaborative team environment.
Overview
7
7
years of professional experience
Work History
Transplant Administrative Assistant
University Mississippi Medical Center
04.2024 - 03.2025
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail and faxes.
- Manage and track patient referrals, ensuring timely follow-up and communication with patients and referring providers.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Maintain patient records ensure patient records are up-to-date and accurately entered into the system.
- Adhere to all healthcare regulations and confidentiality requirements.
Emergency Room coordinator
Forrest General Hospital
11.2020 - 03.2024
- Demonstrated professionalism and efficiency in collaboration with senior leadership.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Mentor and lead staff, ensuring high performance and improvement.
- Managed the collection and processing of insurance-related out-of-pocket co-payment allocations.
- Facilitated communication with clients concerning co-payment, deductible, and deposit statuses.
- Delivered comprehensive hands-on training and coaching to junior team members on office protocols and compliance.
- Provided friendly and knowledgeable assistance in addressing inquiries and fulfilling requests.
Customer Service Representative
General Dynamics IT
05.2019 - 11.2020
- Displayed exceptional telephone etiquette, adeptly managing challenging calls.
- Successfully resolved customer complaints via various channels including phone, email, mail, and social media.
- Collaborated with Medicare, Medicaid, and private insurance providers to cultivate partnerships and address billing discrepancies.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Trained new personnel regarding company operations, policies and services.
Resident Assistant
The University of Southern Mississippi
04.2018 - 05.2019
- Oversaw a range of administrative tasks including maintenance requests, incident reports, and room transfers.
- Played a key role in resolving student conflicts and disputes.
- Conducted weekly meetings with students to review goals, address issues and provide support.
- Engaged in staff selection and recruitment processes, actively participating in leadership and training development sessions.
- Developed educational programs focusing on topics such as time management, study habits, and stress reduction techniques to promote academic success among residents.
Education
Bachelor of Health Science - Public Health Administration & Policy
The University of Southern Mississippi
Hattiesburg, MS12.2019
Associate of Arts - Liberal Arts and General Studies
Southwest Mississippi Community College
Summit, MS05.2017
Skills
- Conflict resolution
- Critical thinking
- Communications skills
- Leadership skills
- Customer Service
- Works well under pressure
- Office management
Timeline
Transplant Administrative Assistant
University Mississippi Medical Center
04.2024 - 03.2025
Emergency Room coordinator
Forrest General Hospital
11.2020 - 03.2024
Customer Service Representative
General Dynamics IT
05.2019 - 11.2020
Resident Assistant
The University of Southern Mississippi
04.2018 - 05.2019
Bachelor of Health Science - Public Health Administration & Policy
The University of Southern Mississippi
Associate of Arts - Liberal Arts and General Studies
Southwest Mississippi Community College
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