Shawna Smith Herron
Laurel,MS
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
26
26
years of professional experience
Work History
Pharmacy Operations Manager Assistant
Walgreens
Laurel, MS
01.2001 - Current
- To Pharmacist
- Instructor for pharmacy technology classes for district
- Exemplary Customer Service
- Promoted to Assistant Store Manager in 2020
- Trained over one hundred technicians
- Chosen by District Manager to prepare technicians and managers to be nationally certified
- Conducted In-store training for certification exams for PTCB
- Eighty percent of students passed exam on their first try
- Helped improve Net Promoter score by 30%
- Performance Review scores have ranged from 90% - to 95
Realtor
REMAX Town & Country Realtor
Hattiesburg, MS
01.2010 - 01.2014
- Assisted clients in renting, selling, and buying properties
- Presented properties to penitential buyers
- Prepared For Sale contracts to list
- Collaborated with funding institutions and other realtors.
Education
Master - Health Administration and Education
William Carey College
Bachelor of Science - Health Administration
William Carey College
Associate Degree - Pharmacy Technology
Skills
Multidisciplinary team collaboration
Team Building
Therapy programs
Seasoned in medical clinical procedures
Drug inventory management
Pharmacy operations management
Medication dispensing
Project oversight
Training and mentoring
Relationship building and retention
Staff Management
Hiring and recruitment
Immunizations
Profit improvements
Loss prevention management
Inventory and restocking
Timeline
Realtor
REMAX Town & Country Realtor
01.2010 - 01.2014
Pharmacy Operations Manager Assistant
Walgreens
01.2001 - Current
Master - Health Administration and Education
William Carey College
Bachelor of Science - Health Administration
William Carey College