MS Office Suite
Denise BROADUS
Program Manager
San Antonio,TX
Summary
Focused Operations Manager with proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Solid technology background with in-depth knowledge of related practices and market fluctuations. Motivated, team-oriented and enthusiastic about using skills to boost sales and support company success.
Overview
21
21
years of professional experience
5
5
Certifications
6
6
years of post-secondary education
Work History
Consultant
Obsidian Operations Management
Houston, TX
01.2016 - Current
- Contributed to success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Leveraged business tool expertise to develop and deploy customer interfaces.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Authored detailed work plans to meet business priorities and deadlines.
Operations Manager/ Sales Executive
Commonwealth Trading Company
San Antonio, Houston, TX
04.2013 - Current
- Managed entire sales cycle across customer accounts, proposing and closing sales to achieve total revenue growth, profit and customer satisfaction plans.
- Maintained detailed records of sales progress, inventories and marketing success to better align goals with company priorities.
- Created strategies to develop and expand sales of services to existing customer which resulted in 25% increase in annual revenue.
- Increased revenue by implementing effective sales strategies in all aspects of sales cycle process from prospecting leads through close.
Project Manager/Sr. Recruiter
Volt Workforce Solutions
Houston, TX
04.2012 - 04.2013
- Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.
- Maintained schedules to meet key milestones at every project phase.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
Accounts Executive/Project Manager
Link Staffing
Houston, TX
08.2009 - 02.2011
- Managed and led multi-disciplinary design team throughout development and contract document phases for $10M project.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Finalized project financial records while collaborating with financial controllers and company executives.
- Constructed and implemented a cold-calling plan which generated 32 new accounts not previously held by the company.
Project Manager/Senior Recruiter
CLP/True Blue
Houston, TX
09.2007 - 07.2009
- Oversaw internal and external projects by reviewing activities, maximizing efficiency and increasing collaboration and communication transparency.
- Recorded all project costs and expenses and aligned with project budget.
- Managed design and manufacturing teams to build proprietary process equipment within aggressive cost and time constraints.
Branch Manager
Enterprise Rent-A-Car
Houston, TX
01.2004 - 05.2007
- Increased overall annual sales 50% ($10M) by incorporating several quality process improvements within branch.
- Assessed expansion plans and present costs to forecast trends and recommend changes.
- Boosted branch sales by developing and deepening customer loyalty through incentive programs.
Education
MBA - Executive MBA
Prairie View A & M University
Prairie View, TX 08.2016 - 08.2018
BBA - Business Administration And Management
Prairie View A&M University
Prairie View, TXSkills
Operations management
Accomplishments
- Supervised Comcast entry into Houston Market.
- Coordinated Hurricane Rita & Katrina Emergency Response,
- Collaborated with Stewart Title National Expansion
- Led National Oilwell of Varco Electrical House Expansion and ROF
Affiliations
- HYPE member (Houston Young Professionals Endeavor)
- Member Alpha Kappa Alpha Sorority Incorporated Graduate Chapter-Member
- Former Board Member- Remington College-North Houston Campus
- National Association of Women In Construction Board Member (Houston Chapter) - 2008
Additional Information
- ACTIVITIES & AWARDS: , St. Paul United Methodist Chair San Antonio Area Interfaith Community Prayer In The Park Event- August 2019
- Enterprise Rent-A-Car: Regional-Top 10 Employee for Outstanding Sales- May 2004-2007 Presidential Scholarship- Prairie View A&M University Dean's List- Prairie View A&M University
Software
SAP
PeopleSoft
Oracle
Beeline
IQ Navigator
CRM Software
Google Suite
Certification
Dell Client Data Security Curriculum
Timeline
Dell Client Data Security Curriculum
03-2019
Dell Core Client Curriculum
03-2019
Dell Server Curriculum
03-2019
Dell Workstation Curriculum
03-2019
Dell Wyse for VDI Curriculum
03-2019
MBA - Executive MBA
Prairie View A & M University
08.2016 - 08.2018
Consultant
Obsidian Operations Management
01.2016 - Current
Operations Manager/ Sales Executive
Commonwealth Trading Company
04.2013 - Current
Project Manager/Sr. Recruiter
Volt Workforce Solutions
04.2012 - 04.2013
Accounts Executive/Project Manager
Link Staffing
08.2009 - 02.2011
Project Manager/Senior Recruiter
CLP/True Blue
09.2007 - 07.2009
Branch Manager
Enterprise Rent-A-Car
01.2004 - 05.2007
BBA - Business Administration And Management
Prairie View A&M University
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