Personable and dedicated Customer Service/Business Professional with extensive experience in multiple industries. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Hi, I’m
Shawnda Harley
Vacaville,CA
Summary
Overview
11
years of professional experience
Work History
Business Owner
Health & Beauty Professional
11.2014 - Current
Job overview
- Capitalized on upselling opportunities for additional products and services to increase sale numbers by 25%
- Discussed procedures and treatment options with clients
- Developed individualized, therapeutic skin care programs
- Offered skin rejuvenation and cellulite reduction therapy services to clients
- Built and deepened productive and positive customer relationships with high-quality service with focus on gaining loyalty.
Market Source
Mobile Sales Specialist
11.2013 - 09.2014
Job overview
- Achieved over 100,000 in monthly sales goals
- Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage
- Cross-sold additional products and services to purchasing customers
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and problem solving talents
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Education
Vanden High SchoolFairfield, CA
High School Diploma
01.1997
University Overview
Skills
- Customer service excellence
- Administrative assistant
- Direct sales
- Credit and Collections
- Call center experience
- Product and service sales
- Computer proficient
- Clerical support
- Complaint resolution
- Business development understanding
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
Timeline
Health & Beauty Professional
Business Owner
11.2014 - Current
Mobile Sales Specialist
Market Source
11.2013 - 09.2014
Vanden High School
High School Diploma
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