Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
6
6
years of professional experience
Work History
Salon Manager | Beauty Professional
Salt Salon and Spa
08.2024 - Current
Managed daily salon operations, enhancing customer satisfaction through effective scheduling, service delivery, and staff oversight.
Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
Conducted regular meetings to align team on salon performance and set clear sales objectives.
Trained new staff on salon policies, procedures, and customer service standards.
Oversaw inventory management and ordered supplies, ensuring optimal stock levels for uninterrupted service.
Coordinated special events and promotions to enhance client engagement efforts.
Owner | Operator
Hair by Talia
05.2020 - 08.2024
Owned and operated full-service beauty business, managing all operational aspects.
Developed business plan and budget to enhance profitability and operational efficiency.
Analyzed market trends and customer feedback to uncover growth opportunities and drive strategic initiatives.
Established long-term customer relationships through exceptional service and effective issue resolution.
Maintained vendor relationships to secure favorable terms on products and services.
Utilized point-of-sale systems for efficient transaction processing and record keeping.
Communicated delays caused by equipment breakdowns, inclement weather, and traffic issues that impacted product delivery timelines.
Administrative Assistant
Indian River State College
10.2022 - 06.2023
Executed daily office tasks while maintaining organized filing systems.
Coordinated appointment scheduling and calendar management for team members.
Prepared meeting materials and managed logistics for team events.
Maintained student records and administrative files with accuracy and confidentiality.
Implemented office procedures to enhance efficiency and organization.
Developed documents and presentations for departmental meetings to support informed discussions.
Trained new administrative staff on office protocols and systems for operational continuity.
Supported planning and logistics for campus activities, ensuring successful execution and engagement.
Education
Masters - General Business
Amberton University
Garland, TX
02-2026
Bachelors of Applied Science - Business Administration
Indian River State College
Fort Pierce, FL
04-2019
Associates of Arts - Business Administration
Indian River State College
Fort Pierce, FL
12-2024
Cosmetology License - Cosmetology
Sheridan Technical Center
Hollywood, FL
03-2007
Skills
Salon and business operations
Client retention strategies
Loyalty program management
Staff leadership
Training and development
Labor management
Scheduling and payroll support
Inventory control
Vendor relations
Digital marketing
Social media strategy
Customer service excellence
Conflict resolution skills
Microsoft Office Suite
Timeline
Salon Manager | Beauty Professional
Salt Salon and Spa
08.2024 - Current
Administrative Assistant
Indian River State College
10.2022 - 06.2023
Owner | Operator
Hair by Talia
05.2020 - 08.2024
Masters - General Business
Amberton University
Bachelors of Applied Science - Business Administration