Shawnda Wells
Manila,AR
Summary
I am a 38 year old, mother of 2 boys, wife and daughter. I have been the housekeeping supervisor of Monette Manor nursing home for a little over a year now. I am in charge of schedules, orders, interviews, and resident complaints. I have had many years of customer service experience, and love working with the public. I am eager and willing to learn and can handle criticism. I am in charge of all phone calls and inquiries regarding any housekeeping and laundry issues. I am very passionate about my job. I work hard to complete any task presented to me. I have spent every day of the last 5 years caring for the residents and staff of the whole facility. My team and I make sure the whole facility is cleaned properly and regularly so the residents get the best care they can. I will give my all to any job asked of me.
Overview
8
8
years of professional experience
Work History
Housekeeping and Laundry Supervisor
Monette Manor
01.2018 - Current
- Developed comprehensive training program for new hires, resulting in faster integration into the team.
- Analyzed daily workload requirements and adjusted staffing levels accordingly leading to maximized efficiency.
- Ensured all employees adhered strictly to company policies regarding health, safety and hygiene standards within the workplace.
- Implemented inventory management system to ensure adequate supply of cleaning materials and equipment.
- Increased team productivity through effective delegation and supervision of tasks.
Walmart Self Check Attandant
Walmart
04.2016 - 12.2017
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
Education
High School Diploma -
05.2004
Skills
- Sorting Techniques
- Loading and unloading
- Machine Operation
- Health and safety
- Scheduling Staff
- Chemical Handling
- Customer Service
- Cleaning practices
- Cleaning and sanitation
- Workload prioritization
- Task assignment
- Training and mentoring
Timeline
Housekeeping and Laundry Supervisor - Monette Manor
01.2018 - Current
Walmart Self Check Attandant - Walmart
04.2016 - 12.2017
Manila High School - High School Diploma,
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