Shawndra Moncada
11548 Elbow Rd Morongo Valley,CA
Summary
Dedicated server with a proven track record in exceptional customer service and guest engagement. Skilled in maintaining cleanliness standards and effectively resolving customer complaints.
I have worked with customers of all areas. Thus the Desert Dunes Golf club, Restaurants, Air B&B's and many more areas of customer service. I'm very confident when it comes to selling, serving and interacting with customers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Server
Applebee's Neighborhood Grill & Bar
Yucca Valley, CA
10.2019 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Managed timely food and beverage delivery, ensuring guest satisfaction.
- Trained new staff on menu knowledge and service standards.
- Collaborated with kitchen team to streamline order preparation processes.
- Resolved customer complaints effectively, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area throughout shifts.
- Contributed to team performance through positive communication and collaboration.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Mission Lakes Country Club
Desert Hot Springs, CA
11.2024 - 05.2026
- Assisted in inventory management, tracking stock levels and supplies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bar Cart Girl
Desert Dunes Golf Club
Desert Hot Springs, CA
09.2011 - 04.2021
- Provided exceptional customer service to golfers, enhancing overall experience on the course.
- Operated golf cart efficiently, ensuring timely deliveries of food and beverages throughout the course.
- Maintained cleanliness and organization of cart supplies, promoting a professional appearance for the club.
- Assisted with inventory management, tracking stock levels of refreshments and equipment for optimal supply.
- Collaborated with golf club staff to coordinate events, contributing to seamless operation during tournaments.
- Trained new hires on cart operations and customer engagement techniques, fostering team competency and morale.
- Implemented feedback mechanisms to improve service quality based on golfer preferences and suggestions.
- Developed strong relationships with regular patrons, enhancing loyalty and repeat business at the golf club.
Server
The Ritz-Carlton Hotel Company
Rancho Mirage, CA
04.2014 - 05.2016
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
High School Diploma -
Yucca Valley High School
Joshua Tree, CA06.2000
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
Certification
*I completed and graduated from Americacn Bartending School in Palm Desert.
*I obtained my food handlers certification
*I obtained my RBS certification
Timeline
Server
Mission Lakes Country Club
11.2024 - 05.2026
Server
Applebee's Neighborhood Grill & Bar
10.2019 - Current
Server
The Ritz-Carlton Hotel Company
04.2014 - 05.2016
Bar Cart Girl
Desert Dunes Golf Club
09.2011 - 04.2021
High School Diploma -
Yucca Valley High School