Shawndricka Manuel
Lafayette,LA
Summary
I’m a quick learner and willing to and desire to excel in all that I can.
Overview
26
26
years of professional experience
Work History
Dispatcher
Secure Patient Delivery
Lafayette , LA
04.2023 - 09.2024
- Monitored changes in delivery schedule and communicated changes to customers.
- Identified locations and needs of callers to accurately send assistance.
- Participated in team meetings discussing changes in procedures or processes.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Tracked changes in computer system to keep records current and accurate.
- Advised personnel about accidents, weather conditions or other hazards.
- Worked with routing specialists, route managers and service department to optimize routes.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Addressed questions, problems or requests for service or equipment.
- Updated records of driver locations, delays, and cancellations.
- Maintained logs of all incoming calls and assigned tasks.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
Cashier/Assistant Manager, Customer Service
Boogaloos
, LA
09.2022 - 03.2023
- Implemented successful business strategies to increase revenue and target new markets.
- Conducted quality assurance checks to ensure that all products were properly priced and labeled before being placed on shelves.
- Assisted customers with questions, complaints, and issues regarding their purchases or accounts.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Processed payments promptly for customers to exceed productivity standards.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
Private Caregiver
Zenons
Lafayette
05.2020 - 03.2023
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Followed care plan and directions to administer medications.
- Assisted with meal planning to meet nutritional plans.
- Accompanied clients on recreational activities such as walks or trips to the park.
- Maintained records of client care services provided including changes in condition or treatment plan.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Helped clients get in and out of beds and wheelchairs.
- Kept accurate records of all tasks completed during shifts including start and end times and notes about client interactions.
- Provided companionship to elderly clients by engaging in conversation and accompanying them on errands or outings.
Prep Cook/Cook
Surge Entertainment Center
Lafayette , LA
10.2018 - 03.2019
- Measured and weighed food items to comply with portion requirements.
- Discarded spoiled food items immediately following established procedures.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Kept the kitchen area clean at all times during shifts.
- Adhered strictly to safety regulations while handling sharp knives or operating machinery.
- Made meals in accordance with company standards and requirements.
- Heated sauces, soups and gravies according to specified methods.
- Distributed food to service staff for prompt delivery to customers.
- Monitored freshness of food products to help reduce spoilage.
- Handled advanced thawing and food pre-preparation for upcoming meals.
- Monitored temperatures of prepared food and cold-storage areas.
- Prepped vegetables and ingredients by washing, chopping and dicing.
- Communicated effectively with fellow staff members regarding meal preparations.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Measured ingredients accurately using measuring cups and spoons.
- Monitored inventory levels of all kitchen items and placed orders when needed.
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Prepared variety of foods according to exact instructions and recipe specifications.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Sliced meats to prepare for cooking and assembly of menu items.
Expeditor/Prep Cook/Cook/Assistant Manager
Don’s Seafood Downtown
Lafayette
10.1998 - 12.2018
- Scheduled space or equipment for special programs, meetings and conferences.
- Contacted suppliers to verify shipment details.
- Developed relationships with vendors to ensure prompt delivery of materials at competitive prices.
- Performed regular cycle counts of inventory items in order to maintain accurate records.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Distributed work orders to departments.
- Illustrated knowledge of menu and service offerings to educate guests.
- Inspected quality assurance of products before they were shipped out to customers.
- Coordinated service for food runners and other kitchen staff.
- Monitored daily operations within the warehouse environment ensuring compliance with safety regulations.
- Ensured timely delivery of goods to customers by coordinating with suppliers and carriers.
- Organized storage space for incoming goods in an efficient manner while adhering to safety standards.
- Assisted fellow planning staff members with tasks to maintain proper workflows.
- Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
- Managed movement of materials and product through production.
Medical Assistant
Carencro Middle School
Lafayette
01.2017 - 02.2018
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Administered injections, medications and treatments as directed by the physician.
- Educated patients about medications, procedures and physician's instructions.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered medications under physician's supervision.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Prepared treatment rooms for patient examinations.
Laboratory Technician
Accutest Laboratories
Lafayette
10.2008 - 05.2014
- Conducted routine and specialized tests in medical or research labs to support diagnostic and research activities.
- Ensured compliance with regulatory requirements and accreditation standards, contributing to successful laboratory audits.
- Maintained and calibrated laboratory equipment, including spectrophotometers, centrifuges, and pH meters to ensure accurate results.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Reviewed literature related to assigned projects to stay informed about current developments in the field.
- Ensured that all laboratory areas were kept clean and orderly at all times.
- Compiled field observations and converted into data to prepare for experiments and tests.
- Resolved customer complaints relating to laboratory services in a timely manner.
- Provided feedback on product performance based on test results obtained from experiments conducted.
- Developed exemplary rapport with personnel and stakeholders by demonstrating compassion and scientific expertise.
- Provided technical support and training to new laboratory personnel and interns, enhancing team skills and performance.
- Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
- Participated in regular laboratory meetings to discuss test results, quality control issues, and process improvements.
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
- Analyzed experimental results and determined whether results fit within standard procedures.
- Provided technical support to colleagues regarding methods used in experiments or data interpretation.
Cook/Assistant Manager
O Charlie’s Restaurant
Lafayette
04.2005 - 05.2006
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Grilled and deep fried various foods from meats to potatoes.
- Made meals in accordance with company standards and requirements.
- Adjusted seasonings of dishes during cooking process in order to enhance flavors.
- Prepared a wide range of dishes according to menu specifications and chef instructions.
- Tasted all prepared dishes in order to check flavorings, texture and presentation prior to serving them to customers.
- Performed basic administrative duties such as inventory management, ordering supplies.
- Took inventory counts before and after shifts to complete food inventory or storage sheets.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Checked completed orders for correct quantity and quality.
- Managed inventory levels of ingredients and supplies necessary for daily operations.
- Monitored temperatures of prepared food and cold-storage areas.
Cook/Expeditor
Texas Roadhouse
Lafayette
05.2004 - 08.2005
- Ordered supplies as needed for the kitchen.
- Monitored stock levels of food items and ordered more when necessary.
- Checked quality of food products to meet high standards.
- Adhered to regulatory standards regarding safe and sanitary food prep.
- Distributed food to service staff for prompt delivery to customers.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Interacted with waitstaff regarding special orders for customers with food allergies and gluten intolerance.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
Education
Certified Medical Assistant - Medical Assistant
Remington College
Lafayette , LA05-2017
Skills
- Driver communication
- Maintaining call metrics
- Customer service
- Tracking systems
Timeline
Dispatcher
Secure Patient Delivery
04.2023 - 09.2024
Cashier/Assistant Manager, Customer Service
Boogaloos
09.2022 - 03.2023
Private Caregiver
Zenons
05.2020 - 03.2023
Prep Cook/Cook
Surge Entertainment Center
10.2018 - 03.2019
Medical Assistant
Carencro Middle School
01.2017 - 02.2018
Laboratory Technician
Accutest Laboratories
10.2008 - 05.2014
Cook/Assistant Manager
O Charlie’s Restaurant
04.2005 - 05.2006
Cook/Expeditor
Texas Roadhouse
05.2004 - 08.2005
Expeditor/Prep Cook/Cook/Assistant Manager
Don’s Seafood Downtown
10.1998 - 12.2018
Certified Medical Assistant - Medical Assistant
Remington College