Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

SHAWNEA GUIDRY

Seattle,WA

Summary

Dynamic Patient Account Representative with extensive experience in patient care. Proven expertise in insurance verification and appointment scheduling, complemented by strong problem-solving abilities. Continuing education. Successfully enhanced patient registration processes, ensuring accuracy and compliance with HIPAA regulations. Committed to delivering exceptional service and fostering positive patient experiences.

Overview

7
7
years of professional experience

Work History

Patient Account Representative

Seattle Roots Community Health
Seattle, WA
02.2024 - Current
  • Verified demographics and insurance information to register patients in computer system.
  • Verified patients' insurance and payment methods during admissions or check-in processes.
  • Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Scheduled appointments, managed patient records and updated medical histories.
  • Checked patients in and out for appointments and collected co-payments.

PSR/ School-Based Coordinator

Neighborcare Health
Seattle , WA
12.2020 - 02.2024
  • Patient Registration/Scheduling.
  • Operating inbound and outbound calls.
  • Processing payments and collecting co-pays.
  • Engaging with youth and teens in a healthcare environment.
  • Building creative ideas and activities for health awareness for teens.
  • Medical and dental front desk duties.
  • Using EMR and EPIC systems.
  • Manage, coordinate policies, and procedures related to SBHC and patient care services.

Patient Registration Specialist

Pacific Medical Centers
Seattle, WA
06.2018 - 08.2020
  • Assisted in training new Patient Registration Specialists on various duties related to the job role.
  • Inbound and outbound calls: 400 plus calls per shift.
  • Referral coordinating/processing.
  • Scheduling appointments for medical and specialty clinics.
  • Insurance verification using portal systems.
  • Navigating multiple widgets and resources needed for each call.
  • Daily communication on provider schedules and updates.
  • Maintained confidentiality of patient information at all times in compliance with HIPAA regulations.

Education

General Studies

South Seattle Community College
Seattle, WA
11-2010

Skills

  • Insurance verification
  • Electronic medical records
  • Patient registration
  • Payment processing
  • Appointment scheduling
  • Data entry accuracy
  • Verbal and written communication
  • Problem solving
  • Analytical thinking

Affiliations

  • I enjoy cooking time with family
  • I have a passion for hair styling in my free time
  • Reading is my go to for mental stimulation and relaxation

References

References available upon request.

Timeline

Patient Account Representative

Seattle Roots Community Health
02.2024 - Current

PSR/ School-Based Coordinator

Neighborcare Health
12.2020 - 02.2024

Patient Registration Specialist

Pacific Medical Centers
06.2018 - 08.2020

General Studies

South Seattle Community College

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SHAWNEA GUIDRY