Shawnea Owens
Chantilly,VA
Summary
Enthusiastic Administrative Receptionist with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
ManTech
07.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed mail and both incoming and outgoing correspondence, mail, email.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Screened vendors and contractors before granting access to restricted areas.
Front Desk Receptionist
NovaPerio
04.2024 - 06.2024
- Scheduled, coordinated and confirmed appointments and meetings.
- Completed all tasks in compliance with company policies and procedures.
- Organized, maintained and updated information in computer databases.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Front End Team Lead
GoSmiles Dentistry
05.2023 - 04.2024
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Established team priorities, maintained schedules and monitored performance.
Education
High School Diploma -
Mountain View High School
Centreville, VA06-2014
Skills
- Mail coordination
- Multitasking and organization
- Time management
- Attention to detail
- Guest relations
- Verbal and written communication
- Departmental support
- Appointment confirmation
Timeline
Front Desk Receptionist
ManTech
07.2024 - Current
Front Desk Receptionist
NovaPerio
04.2024 - 06.2024
Front End Team Lead
GoSmiles Dentistry
05.2023 - 04.2024
High School Diploma -
Mountain View High School