Shawnee Ross
Cambridge,MA
Summary
Dynamic and engaging professional with a strong background in customer service and bartending. Proven ability to enhance customer's experiences. Highly reliable with exceptional multitasking skills, ensuring efficient service delivery and customer satisfaction in high-pressure environments.
Overview
10
10
years of professional experience
Work History
Bartender
Encore Boston Harbor
2022.05 - 2024.07
- Prepared and served a diverse range of beverages to enhance guest experiences.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Collaborated with kitchen staff to coordinate service during high-volume events.
- Maintained cleanliness and organization of bar area, complying with health regulations.
- Monitored guest satisfaction, promptly addressing any concerns or feedback received.
- Trained new team members on bartending techniques and customer service standards.
- Developed signature cocktails to attract customers and improve menu offerings.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Customer Service Representative
IRS
2021.01 - 2022.01
- Provided accurate information to taxpayers regarding tax laws and filing procedures.
- Assisted in resolving customer inquiries through various communication channels.
- Maintained detailed records of interactions to ensure efficient follow-up and resolution.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Ensured compliance with IRS regulations while addressing taxpayer concerns effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Member Service Representative
Quincy Credit Union
2015.12 - 2018.09
- Prepared and served a diverse range of beverages to enhance guest experiences.
- Managed inventory levels, ensuring timely restocking of supplies and ingredients.
- Collaborated with kitchen staff to coordinate service during high-volume events.
- Maintained cleanliness and organization of bar area, complying with health regulations.
- Monitored guest satisfaction, promptly addressing any concerns or feedback received.
- Trained new team members on bartending techniques and customer service standards.
- Developed signature cocktails to attract customers and improve menu offerings.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bank Teller
Quincy Credit Union
2014.10 - 2015.12
- Processed customer transactions accurately and efficiently, ensuring prompt service delivery.
- Assisted customers with account inquiries, providing clear information and solutions.
- Maintained cash drawer integrity through diligent balancing and error identification.
- Collaborated with team members to enhance customer service experiences and operational efficiency.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Education
High School Diploma -
St. Andrew’s School
Barrington, RI06.2009
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Customer service expertise
- Complex Problem-solving
- Payment processing
- Cash register operation
- Memory retention
- Service-oriented mindset
- Team training and development
Timeline
Bartender
Encore Boston Harbor
2022.05 - 2024.07
Customer Service Representative
IRS
2021.01 - 2022.01
Member Service Representative
Quincy Credit Union
2015.12 - 2018.09
Bank Teller
Quincy Credit Union
2014.10 - 2015.12
High School Diploma -
St. Andrew’s School