Summary
Overview
Work History
Education
Skills
Timeline
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Shawnesse Hill

MI

Summary

Dedicated to exceptional customer service and administrative support, a personable and energetic Receptionist. Committed to excellence, strives to exceed expectations in all facets of work. Skills include proficient data-entry, efficient database management, and effective scheduling.

Overview

7
7
years of professional experience

Work History

Front Desk Receptionist

Modiv Care
01.2019 - 02.2020
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.

Customer Service Representative

ADS Facilities
01.2022 - 01.2024
  • Scheduled clients for estimates and work to be done
  • Responded to customer requests for products, services, and company information.

Medical Administrator

Galaxy Solutions
01.2020 - 01.2022
  • Entered and scanned patient history, current medical conditions and medications into novel EHR system.
  • Ordered medical and laboratory supplies and equipment.
  • Verified accuracy of patient information in medical records.

Customer Service Representative

Concentrix
01.2017 - 01.2019
  • Responded to customer requests for products, services, and company information.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Education

High School Diploma -

Oak Park High School
Oak Park, MI
01.2003

Skills

  • Mail distribution
  • Guest Relations
  • Office Administration
  • File Organization
  • Customer Service
  • Office Organization
  • Clerical Support
  • Telephone Etiquette
  • Filing
  • Appointment Scheduling
  • Word Processing
  • Data Entry

Timeline

Customer Service Representative

ADS Facilities
01.2022 - 01.2024

Medical Administrator

Galaxy Solutions
01.2020 - 01.2022

Front Desk Receptionist

Modiv Care
01.2019 - 02.2020

Customer Service Representative

Concentrix
01.2017 - 01.2019

High School Diploma -

Oak Park High School

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Shawnesse Hill