Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Generic

Shawnette Green

Business owner
Mobile,AL

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

19
19
years of professional experience

Work History

Supervisor

Live Ops
09.2021 - Current
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.

Virtual Assistant

HSN, Home Shopping Network
08.2005 - 07.2019
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Facilitated smooth operations with proficient data entry and document management for various projects.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Conferred with customers by telephone, chat or email to provide information.

Debt Recovery Specialist

NCO Financial Systems
Mobile, Alabama
2005.06 - 2017.07
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked well in a team setting, providing support and guidance.
  • Skilled at working independently and collaboratively in a team environment.

Education

Certificate Course - Bookeeping/Computer Science

BISHOP STATE
Mobile, AL
05.1996

Skills

Training and mentoring

Adaptability and Flexibility

Relationship Building

Problem-Solving

Multitasking Abilities

Multitasking

Active Listening

Excellent Communication

Decision-Making

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Supervisor

Live Ops
09.2021 - Current

Virtual Assistant

HSN, Home Shopping Network
08.2005 - 07.2019

Debt Recovery Specialist

NCO Financial Systems
2005.06 - 2017.07

Certificate Course - Bookeeping/Computer Science

BISHOP STATE

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Shawnette GreenBusiness owner