Shawneyah Capers

Work History

Walgreen's Pharmacy

05.2023 - 09.2023

Welcomed customers to pharmacy, answered questions relating to prescriptions and over-the-counter products, and facilitated transactions using point of sales system under pharmacist supervision.
Ensured client safety and medication adherence by making and answering phone calls, sending emails regarding medication status, and updating client information as needed through Intercom Plus pharmacy management system
Accurately calculated dosage and filled more than 100 prescriptions a day in a high-volume retail pharmacy environment with average 2:1 pharmacy technician to pharmacist ratio.
Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.

Prisma Health Richland Hospital

03.2022 - 09.2022

Provided high quality compassionate care to 11+ inpatient cardiovascular clients over 12 hour night shift.
Reduced patient anxiety through skillful communication and active listening during pre-operative preparations.
Contributed to prevention of hospital-acquired infections by strictly following hand hygiene guidelines and utilizing appropriate personal protective equipment.
Gathered and recorded patient vital signs, weight, nutrition, and overall appearance along with 100% of care provided in Epic Systems software.
Obtained biological specimens for ordered tests and prepared for laboratory transport.

University Of South Carolina Columbia

07.2021 - 12.2021

Facilitated open communication among residents by regularly hosting meetings to discuss important topics and address any concerns or suggestions, meeting one-on-one, and dissolving roommate conflict.
Gained extensive knowledge of University activities and resources in order to guide residents to be successful pioneers of their own college journey
Assisted residents with transitioning into new living environment by maintained strong relationships with residents and promoting culture that embraces interpersonal safety, diversity, and inclusion.

Walker & Company, Certified Public Accountants

03.2021 - 05.2021

Cleared confusion during tax year with timely replies and educational guides for inquiries about company and Internal Revenue Service
Scheduled in-person or Zoom meetings for clients with Certified Public Accountants
Assisted coworkers and staff members with special tasks on daily basis.
Managed nearly 30 incoming calls, emails, and faxes per day from clients
Improved customer satisfaction by addressing client concerns professionally and promptly.

Food Lion

04.2019 - 08.2019

Enhanced team productivity by fostering positive work environment and providing support to colleagues as needed.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Managed efficient cash register operations.
Answered customer questions about products and services, helped locate merchandise, and promoted key items.