Shawnice Tasher-Dorsey
Hull,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in healthcare industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Known for having great organizational skills gifted at working with all types of customers. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Lead Patient Connection Associate
Piedmont Healthcare Corporate
2020.10 - Current
- Responsible for supervising, monitoring, coaching, and developing new employees
- Responsible for pre-registering and scheduling moderately complex procedures and coordinating multiple resources for patient services.
- Identify patient medical record utilizing Piedmont’s process/policy Support an exceptional experience through all customer interactions by connecting caller needs with organizational resources, utilizing information from various applications.
- Operate and utilize the Scheduler Program in the hospital computer system.
- Respond to correspondence regarding scheduling changes/cancellations both written and oral in a timely, accurate manner.
- Assess and prioritize requests to include communicating accurate, pertinent information to external and internal customers.
- Maintain overall knowledge of the patient scheduling system in order to answer patient inquiries about insurance billing/payment and self-pay liability.
- Preregister patient encounters by obtaining patient demographic and financial information for clinic, hospital and outpatient departments.
- Support a prospective payment program by communicating organizational policies, providing estimates, financial options, explaining insurance coverage/non-coverage, communicating and collecting patient liability/co-pay.
- Reviews orders to ensure completeness prior to scheduling. Prepares for the patient visit by verifying patient insurance, confirming benefits, reviewing medical necessity, and creating patient liability estimates. Communicates expected patient liability and collects.
- Reviews medical necessity and creates patient liability estimates.
- Calculates and determines financial responsibility for patients including deductibles, co-payments, and amounts covered for requested services.
Operations Manager
E-commerce levels llc
2018.04 - 2022.03
- Supervise, train and assist employees like Sales Representatives and Retail Store Clerks in customer service,store maintenance and product promotions.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Motivated and evaluated personnel for performance improvement and goal achievement.
- Published customer satisfaction results from feedback forms and correspondence.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Planned delivery routing, team workflows and promotional initiatives.
- Built strong operational teams to meet process and production demands.
- Responded to information requests from superiors, providing specific documentation.
- Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.
- Seek ways to better promote the store, the product line and service within the store.
- Maintain proper inventory levels, ensure stocking, implement purchasing plans and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
- Implement cross-training of employees and Assistant Managers to maintain productivity at all times.
- Manage all controllable costs with a view to maintaining profitability.
- Hire and train as needed to ensure adequate personnel is on hand to provide outstanding customer service.
Direct Support Professional
Core HealthProvider
2019.03 - 2021.06
- Provides direct care to those with intellectual and developmental disabilities.
- Performs personal care tasks, including assistance with basic personal hygiene and grooming, feeding, and ambulation, medical monitoring, and health care related tasks.
- Fosters positive relationships between caretakers and individuals served.
- Ensures client safety and maintains a safe environment.
- Reminds and assists clients with self-administration of medications (with proper training).
- Encourages self-help activities.
- Reports changes in client’s condition or family situation to administrators and supervisors.
- Documents services provided.
- Plans meals, shopping for groceries, preparing and serving food/meals, feeding and clean-up.
- Accompanies clients to scheduled appointments and transports clients or running errands for clients.
- Tracked and reported clients' progress based on observations and conversations.
Education
Associate of Science - Health Sciences
Georgia State University
Atlanta, GA10.2021
Skills
- Leadership skills: This involves coordinating daily procedures and handling any staff or patient issues that may arise.
- Computer skills: email correspondence, financial transactions and scheduling of appointments. Basic troubleshooting skills.
- Organizational skills:keeping daily operations running smoothly. Filing patient records and handling other sensitive information.
Timeline
Lead Patient Connection Associate
Piedmont Healthcare Corporate
2020.10 - Current
Direct Support Professional
Core HealthProvider
2019.03 - 2021.06
Operations Manager
E-commerce levels llc
2018.04 - 2022.03
Associate of Science - Health Sciences
Georgia State University
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