Shawn Kemper
Cedar Rapids,IA
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
14
14
years of professional experience
Work History
Route sales representative
11.2025 - Current
- Sales and delivery to our existing customer base
- Develop and maintain complete knowledge of our product line, as well as company policies and procedures in order to optimize sales and meet customer needs
- In store space management, planning, and flavor selection
- Truck inventory management/product selection to ensure you have sufficient product for each day
- Stock shelves and rotate product and ensure inventory is fully stocked and presentable when service is complete
- Maximize sales in every store by introducing items from our portfolio that store does not currently carry
- Ensure preparedness with supporting materials (POS/Pricing and Pre-order forms) at all times
- Build strong relationships with store owners and create rapport with appropriate staff members in all accounts, respond to customer requests, maintain relationships with customers to support selling activities
Shift Lead
Crumbl
Cedar Rapids, Iowa
12.2023 - Current
- Maintain consistent product quality by adhering to recipes and presentation standards, ensuring customer satisfaction.
- Utilize effective communication and problem-solving skills to address team challenges and facilitate smooth workflow, contributing to team success.
- Support smooth daily operations by overseeing tasks, delegating responsibilities, and fostering a positive and collaborative work environment for the team.
- Train new employees on company procedures and standards, encouraging their growth and advancement within the company.
- Address and resolve customer concerns and issues effectively, ensuring a positive customer experience.
Baker
Donutland
Cedar Rapids, Iowa
10.2022 - Current
- Prepare a variety of donut mixes according to established recipes and quality standards.
- Produce a high volume of fresh donuts daily, ensuring consistent taste and appearance.
- Efficiently package donuts for individual sale and bulk orders, maintaining presentation standards.
- Provide excellent customer service by assisting with orders, answering questions, and resolving inquiries both in person and via phone.
- Accurately prepare customer orders for pickup and delivery, ensuring order fulfillment.
- Manage inventory levels and order necessary ingredients and supplies to maintain production schedules.
- Develop and maintain the employee work schedule, ensuring adequate staffing levels for efficient operations.
- Train new employees on baking procedures, customer service, and operational tasks.
General Laborer
Madsen Custom Homes
Marion, Iowa
06.2022 - 10.2022
- Participated in diverse construction projects, including water mitigation, framing, and pool installation, gaining exposure to various construction phases and techniques.
- Assisted with window and door installations, ensuring proper fitting and functionality according to project specifications.
- Proficiently operated various construction tools and equipment, including concrete saws, jackhammers, hammers, and oscillation tools.
- Utilized water meters for water mitigation projects, demonstrating attention to detail and accurate measurement skills.
- Provided essential general labor support, including furniture moving, site cleanup, and material handling, contributing to efficient workflow.
- Collaborated effectively with team members on various tasks, demonstrating teamwork and a willingness to support project needs.
Kitchen Clerk, Assistant Manager, Department Manager
Hy-Vee
Silvis, Illinois
09.2013 - 05.2022
- Progressed through roles of Kitchen Clerk, Assistant Manager, and Department Manager within the Chinese Department, demonstrating increasing responsibility and leadership capabilities.
- Managed all aspects of the Chinese Department, including ordering supplies, creating employee schedules, managing the department budget, and implementing sales strategies to increase revenue.
- Ensured operational efficiency and maintained high department standards for food preparation, customer service, and cleanliness across all roles.
- Trained and mentored employees on best practices, safety procedures, and customer service techniques, contributing to team success and development.
- Prepared and cooked a variety of food items while also directly serving customers, demonstrating both culinary skills and customer interaction abilities.
Assembler
Walmart
Moline, Illinois
05.2012 - 06.2013
- Assembled a variety of products, including bicycles and furniture, ensuring proper functionality and safety standards for both in-store display and customer orders.
- Efficiently unloaded delivery trucks and organized merchandise in the stockroom, contributing to smooth inventory flow.
- Stocked shelves with merchandise, maintaining organized and presentable displays for customers.
- Provided customer assistance by answering questions, locating products, and facilitating their shopping experience.
Education
High School Diploma -
United Township High School
East Moline, Illinois05.2012
Skills
- Communication
- Teamwork & Collaboration
- Problem-Solving
- Customer Service
- Time Management & Organization
- Hands on experience with tools
- Vehicle maintenance
- Policies and procedures implementation
- Attention to detail
Timeline
Route sales representative
11.2025 - Current
Shift Lead
Crumbl
12.2023 - Current
Baker
Donutland
10.2022 - Current
General Laborer
Madsen Custom Homes
06.2022 - 10.2022
Kitchen Clerk, Assistant Manager, Department Manager
Hy-Vee
09.2013 - 05.2022
Assembler
Walmart
05.2012 - 06.2013
High School Diploma -
United Township High School