Shawn Mack

As a results-driven and dynamic Store Manager, I led and motivated a high-performing team to consistently deliver exceptional customer service while achieving sales targets and business goals. Play a key role in developing and maintaining a "Total Customer Satisfaction" culture, ensuring my team is fully trained and equipped to provide top-tier service. Oversee all aspects of store operations, including inventory management, visual merchandising, and employee development, while ensuring the store maintained high-performance standards and exceeded operational expectations.

• Oversee daily operations, including, payroll opening and closing procedures, cash handling, and ensuring compliance with safety regulations.
• Drive annual sales of $7.5 million through effective merchandising and team leadership.
• Manages a team of 30 employees
• Prepare comprehensive reports detailing key KPIs such as sales figures, customer trends, inventory turnover rate.
• Addresses matters in questions promptly and professionally, resolving issues to maintain positive relationships with customers.
• Conducts regular performance reviews for team members, providing constructive feedback and opportunities for professional development.

Responsible for overseeing daily store functions, ensuring exceptional customer service, and driving sales performance. Oversaw daily operations of the showroom, ensuring a clean, organized, and welcoming environment for customers. Collaborated with company leadership on strategic planning initiatives to optimize profitability and long-term success of the showroom. Proven ability to analyze sales data and market trends to inform decision-making and optimize store operations. Committed to fostering a positive/high performance team environment and maintaining high standards of store presentation and compliance with company policies

• Key holder of 4 locations in the city of New York
• Transformative Leader
• Manage over 20+ diverse employees
• Supervise visuals, branding, and sell through methods resulting in annual sales over $2.5 million

Supported the Store Manager in overseeing daily operations, ensuring a high standard of customer service and store presentation. Assisted in managing inventory levels, conducting stock audits, and implementing visual merchandising strategies to optimize product displays. Responsible for training and supervising staff.

• Handled cash management tasks, processed transactions, and maintained compliance with company policies, while actively contributing to sales targets through effective customer engagement and promotional initiatives
• Managed a team of 10+ employees,
• Equipped visual, sales and merchandising to guarantee that all merchandise plans, promotional events and standard presentations were carried out with 100% accuracy