Shawnna Forestal
Fort Lauderdale,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Lead Dental Assistant
Sage Dental
01.2022 - 03.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Explained treatment procedures and instructed patients on home care guidelines.
- Verified patient insurance eligibility and benefits.
- Managed inventory of dental supplies, minimizing waste while ensuring necessary resources were readily available for all procedures.
Operations Manager
Youfit
12.2017 - 03.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
Education
Associate of Science - Dental Assisting
Concorde Career College
Hollywood, FL05.2022
Associate of Science - Medical Assisting
Florida Career College - Miami
Miami, FL08.2019
Associate of Science - Health Services Administration
Florida International University
Miami, FLHigh School Diploma -
Atlantic Technical College
Pompano Beach, FL06.2013
Skills
Dental impressions
Digital X-Ray Proficiency
Appointment Scheduling
Professionalism and Etiquette
HIPAA Compliance Understanding
Team Collaboration
OSHA Regulations Knowledge
Patient Relations
Problem-Solving
Team Leadership
Customer Service
Employee relations and conflict resolution
Languages
Haitian-Creole
Native or Bilingual
Timeline
Lead Dental Assistant
Sage Dental
01.2022 - 03.2024
Operations Manager
Youfit
12.2017 - 03.2023
Associate of Science - Dental Assisting
Concorde Career College
Associate of Science - Medical Assisting
Florida Career College - Miami
Associate of Science - Health Services Administration
Florida International University
High School Diploma -
Atlantic Technical College
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