Shawnna Jones
Guthrie,OK
Summary
Efficient and detail-oriented Benefit Coordinator with five years experience assisting employees to comprehend and navigate their benefit options. Twenty-four years of exceptional customer service experience and excellent communication skills with supervisors, employees, and vendors. Self motivated, creating a spreadsheet that optimized garnishment processing and attended Dale Carnegie class to hone public speaking skills.
Overview
2026
2026
years of professional experience
Work History
Reservations Specialist
Costco Travel
Oklahoma City, Oklahoma
04.2024 - Current
- Collaborated with cruise lines to ensure the best rates were available for members.
- Performed data entry into Compass, Odysseus, and cruise line portals.
- Adhered to company procedures when making, changing or cancelling reservations.
- Cross-checked all reservation details prior to completion to ensure accuracy.
- Provided knowledge and advice on travel plans when requested by member.
- Provided cost quotes for various cruise packages to meet member needs.
- Verified guest information and payment options ensuring accuracy and completeness.
- Maintained detailed notes of member interactions and transactions for future reference.
Human Resources Coordinator
Karsten Group
Oklahoma City, Oklahoma
01.2024 - 04.2024
- Provided excellent customer service when handling escalations.
- Researched and assisted clients with comprehending their benefits.
- Provided exceptional customer service when answering phone calls, Teams messages, and e-mails.
- Led meetings to aid employees with understanding their benefits packages.
- Process invoices related to health insurance premiums, 401k contributions, and life insurance.
- Collaborated with vendors to efficiently deliver services through the organization's benefits program.
- Managed processing related to employee benefits such as disability or long-term care claim
Logistics Owner-Operator
Self-employeed
Guthrie, OK
01.2019 - 12.2023
- Developed strategic plans to increase profitability and efficiency.
- Established budgeting and financial management practices.
- Cultivated relationships with existing clients by providing superior customer service.
- Maintained accurate records of fuel usage, mileage, invoices, and other documents.
- Communicated with dispatch personnel regarding any changes in route or schedule delays.
- Organized and submitted tax deductions.
Customer Success Specialist
Paycom
Oklahoma City, OK
06.2018 - 12.2018
- Provided customer support and troubleshooting to ensure successful product implementation.
- Developed client relationships through proactive outreach, regular check-ins, and continued follow-up.
- Resolved customer inquiries in a timely manner while maintaining an exceptional level of service.
- Identified areas for improvement in existing products and services based on customer feedback.
- Ensured customers were informed of any changes or updates related to their accounts or products.
- Conducted customer training sessions on how to use products effectively.
- Facilitated communication between various departments in order to resolve complex customer issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Processed payroll.
- Calculated and adjusted tax rates.
- Performed manual calculations for retroactive tax adjustments or special payments as required.
- Maintained up-to-date knowledge of relevant laws and regulations regarding wage and hour compliance.
- Managed multiple tasks simultaneously while meeting deadlines consistently.
- Kept informed on tax law changes that applied to payroll process.
Benefits Coordinator
7-Eleven Stores of Oklahoma
Oklahoma City, OK
07.2013 - 06.2018
- Conducted benefit meetings, prepared materials, answered questions, and distributed information.
- Responded to inquiries from current and former employees regarding their benefits package.
- Processed invoices related to health insurance premiums, 401k contributions, and life insurance premiums.
- Performed routine audits of payroll deductions for accuracy and compliance with applicable laws.
- Collaborated with vendors to efficiently deliver services through the organization's benefits program.
- Managed processing related to employee benefits such as disability or long-term care claims.
- Coordinated with external auditors during annual reviews of benefit plans for compliance purposes.
- Completed required documentation when employees terminate employment or change benefit elections.
- Resolve discrepancies between payroll records and vendor invoices.
- Mastered state and federal benefit laws including: ERISA, FMLA, COBRA, HIPPA, and 401k administration.
- Reviewed, maintained, and prepared records for garnishment orders.
- Prepared payment calculations for garnishments, including deductions from paychecks.
- Created spreadsheet to optimize garnishment processing time.
- Assessed employee injury reports and determined eligibility for workers' compensation benefits.
- Complied and reported data according to ACA guidelines.
Human Resources Coordinator
Karsten Group
Oklahoma City, Oklahoma
Education
BBA - Business Administration
University of Central Oklahoma
12.2009
Excel Level I And II
Frances Tuttle
Oklahoma City, OKProfessional References
- Crystal Jones, Benefits Coordinator, 7-Eleven Stores of Oklahoma, Cjones73090@outlook.com.
- Jennifer Wyatt, Store Manager, 7-Eleven Stores of Oklahoma, 19jennifercorey80@gmail.com.
- Athen Howard, Store Manager, 7-Eleven Stores of Oklahoma, Fabti30@gmail.com.
Timeline
Reservations Specialist
Costco Travel
04.2024 - Current
Human Resources Coordinator
Karsten Group
01.2024 - 04.2024
Logistics Owner-Operator
Self-employeed
01.2019 - 12.2023
Customer Success Specialist
Paycom
06.2018 - 12.2018
Benefits Coordinator
7-Eleven Stores of Oklahoma
07.2013 - 06.2018
BBA - Business Administration
University of Central Oklahoma
Human Resources Coordinator
Karsten Group
Excel Level I And II
Frances Tuttle