Shawnta Jackson
Fort Lauderdale,FL
Summary
Experienced customer service and operations professional with supervisory experience and a strong background in warranty claims, dispatching, case management, and customer support. Skilled in coordinating services, resolving issues, managing time-sensitive requests, and maintaining accurate records. Dependable, organized, and detail-oriented with strong leadership, communication, multitasking, and problem-solving skills.
Overview
19
19
years of professional experience
Work History
Warranty Claims Representative
GBS Enterprises
Remote, FL
10.2019 - 05.2026
- Processed furniture warranty claims by collecting and verifying customer and product information to ensure accurate claim assessment.
- Reviewed claim documentation for accuracy and completeness, ensuring all submissions met company standards.
- Communicated with clients to gather necessary information, facilitating efficient claim resolution.
- Provided quality customer service to assigned, insured and claimants throughout claims process to deliver timely service to customers.
- Processed a high volume of claims efficiently while maintaining quality standards.
Dispatcher/Supervisor
B&l Service Inc
Fort Lauderdale, USA
04.2007 - 10.2019
- Supervised team members to follow safety protocols.
- Supervised the training of new hires on dispatching protocols and processes.
- Supervised driver dispatching, route planning, and vehicle tracking for over 100 drivers.
- Communicated with drivers to resolve issues and provide updates promptly.
- Managed incoming calls to dispatch services and customer inquiries effectively.
Education
High school diploma -
Dillard High School
Fort Lauderdale, FL07-2006
Skills
- Dispatch software
- Claims processing
- Regulatory compliance
- Conflict resolution
- Customer service
- Microsoft Office
Timeline
Warranty Claims Representative
GBS Enterprises
10.2019 - 05.2026
Dispatcher/Supervisor
B&l Service Inc
04.2007 - 10.2019
High school diploma -
Dillard High School