Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Karla Mendez

Richardson,TX

Summary

Dynamic Warranty Claims Administrator and Customer Service Representative with a proven track record in warranty management, customer relations, and project coordination. Consistently elevates customer satisfaction through streamlined processes and enhanced operational efficiency. Expertise in maintaining financial accuracy across office and remote settings, ensuring seamless workflow and accountability. Committed to delivering exceptional service while driving continuous improvement in all aspects of operations.

Overview

11
11
years of professional experience

Work History

Warranty Claims Adjudicator and Customer Service Representative

iA American Warranty LP
10.2022 - 07.2024
  • Directed calls, optimizing communication and enhancing customer satisfaction.
  • Provided effective assistance to customers regarding claim inquiries and warranty processes.
  • Enhanced claim accuracy and fairness by reviewing and rectifying inconsistencies in parts and labor prices.
  • Maintained excellent customer satisfaction by promptly addressing concerns and building trust.

Warranty Administrator

Garland Cadillac
12.2020 - 12.2021
  • Handled warranty claims to facilitate prompt reconciliation and precise credit posting.
  • Resubmitted and tracked rejected claims, ensuring necessary authorizations for write-offs were obtained.
  • Tagged and managed warranty parts, coordinated shipments, and disposals as required.
  • Maintained comprehensive records of factory warranties, recalls, and bulletins.
  • Enhanced overall warranty administration by supporting body shop warranty claims.
  • Administered schedules and reports, contributing to successful project completion and operational efficiency.

Warranty Administrator

Lonestar Forklift
06.2018 - 11.2020
  • Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
  • Ensured compliance with applicable laws governing consumer protection rights when dealing with warranty claims.
  • Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
  • Generated reports on warranty performance metrics including turnaround times and resolution rates.
  • Communicated effectively both verbally and in writing with customers regarding their inquiries relating to their warranties.
  • Coordinated with internal departments such as sales, engineering, and finance to ensure accurate handling of all warranty claims.

Warranty Administrator

Vandergriff Chevrolet
08.2013 - 06.2018
  • Managed booking of warranty tickets by meticulously applying precise labor operations and times for internal tasks and customer payments.
  • Processed GM warranty claims promptly.
  • Followed P&P guidelines for successful claims payment.
  • Assisted with cashiering duties, telephone operations, and filing for both cashiers and bookers.
  • Assisted in executing clerical duties assigned by fixed ops. manager

Education

General Studies

Valley View High School
Ontario, CA
05.2009

Skills

  • Communication/Time management
  • Computer Literacy; Word, Excel etc
  • Dealership experience/Dispatch
  • Clerical Experience/Data Entry
  • Attention to detail/Adaptability

Languages

Spanish
Native or Bilingual

Timeline

Warranty Claims Adjudicator and Customer Service Representative

iA American Warranty LP
10.2022 - 07.2024

Warranty Administrator

Garland Cadillac
12.2020 - 12.2021

Warranty Administrator

Lonestar Forklift
06.2018 - 11.2020

Warranty Administrator

Vandergriff Chevrolet
08.2013 - 06.2018

General Studies

Valley View High School

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Karla Mendez