Shawntell Robertson
Sand Springs
Summary
Seeking a position in an established business that offers professional and personal growth.
Customer service professional with extensive experience managing support teams and improving operational efficiency. Recognized for promoting team collaboration and achieving results. Consistently adaptable to changing needs and skilled in conflict resolution and staff training.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor/Scheduling
Reworld Solutions
01.2023 - 01.2025
- Act as a point of contact of escalation for CSR’s regarding policy, procedures and customer interactions requiring supervisor intervention
- Assist with customer scheduling/delivery status reporting, analysis and offer recommendations on how to improve customer experience
- Ensure effective scheduling of special waste loads into Reworld facilities
- Direct, oversee and manage client satisfaction and continued alignment with Reworld expectations
- Manage the scheduling for 18 facilities over the US
Scale House Attendant
People Ready
01.2022 - 01.2023
- Operate the scale house computer to accurately weigh trucks, monitor inbound/outbound truck activity, communicate with various departments, and keep accurate records of all tickets, manifests, and BOL
- Ensure that all customers and employees conduct all business in a safe manner and wear all required Personal Protective Equipment
- (PPE)
- Greet and direct customers and other traffic and answers questions accurately in a friendly, service-oriented manner
- Assist the Operations Analyst with recordkeeping, filing and preparing standard reports
Customer Service Representative
Universal Background Screening
12.2021 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Registered Medical Assistant
Tulsa Bone & Joint
02.2021 - 12.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
Certified Medical Assistant
Mednow Urgent Care
04.2019 - 02.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
Education
Certified Medical Assistant -
Wright Career College
01.2012
associate's degree - applied science
Community Care College
01.2007
Surgical Technologists -
Community Care College
01.2007
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Team leadership
- Customer relations
- Training and mentoring
- Handling escalations
- MS office
Military Service
US Army, 09/10/07
Timeline
Customer Service Supervisor/Scheduling
Reworld Solutions
01.2023 - 01.2025
Scale House Attendant
People Ready
01.2022 - 01.2023
Customer Service Representative
Universal Background Screening
12.2021 - 09.2022
Registered Medical Assistant
Tulsa Bone & Joint
02.2021 - 12.2021
Certified Medical Assistant
Mednow Urgent Care
04.2019 - 02.2021
associate's degree - applied science
Community Care College
Surgical Technologists -
Community Care College
Certified Medical Assistant -
Wright Career College
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