Shawnteria Graham
Jacksonville,FL
Summary
Dedicated Process Assistant with expertise in customer service, safety management, and administrative support including office management skills. Proven ability to ensure compliance while enhancing team communication and problem-solving processes. Results-driven individual known for strong communication, analytical skills, and Microsoft office programs. Able to juggle multiple priorities and meet tight deadlines without compromising quality protocols. Ready to leverage expertise in a fast-paced environment to drive operational excellence.
Overview
9
9
years of professional experience
Work History
Process Assistant
Amazon
Jacksonville, Florida
10.2017 - Current
- Coordinated daily operations to ensure seamless workflow in fast-paced environment. Implemented organizational systems for documentation, enhancing team communication effectiveness.
- Monitored process performance to ensure compliance with established standards.
- Responded to advanced issues with professional and relationship-focused approach.
- Training managers level 4 through 6 on daily operations, monitoring process performance to ensure standard work.
Facility Service Associate
Amazon
Jacksonville, Florida
10.2017 - Current
- Supported team members in maintaining high service standards.
- Followed safety protocols and operational guidelines during all work activities.
- Pulled and prepared products for shipping, supporting timely delivery for customer promise and expectations.
- Completed AFE2 Learning Ambassador training tiers 1 through 3 and Manager training levels 4 through 6 for preparing products for customer shipments in timely fashion.
Education
Associate of Science - Office Admin
Florida State College
Jacksonville, FL01-2028
High School Diploma -
First Coast High School
Jacksonville, FL06-2017
Skills
- Customer service
- Safety management
- Analytical skills
- Heavy lifting
- Safety standards and protocols
- Multitasking
- Customer Satisfaction
- Warehouse Management
- Problem Solving
- Communication
- Microsoft Office (outlook,excel,word)
- Training
Timeline
Process Assistant
Amazon
10.2017 - Current
Facility Service Associate
Amazon
10.2017 - Current
Associate of Science - Office Admin
Florida State College
High School Diploma -
First Coast High School