Shawnteria (Shawn ) Mason
Charlotte,NC
Summary
Healthcare Professional with 17 years of Customer Service and Billing Experience who thrives in high pressure, situations and team atmospheres. Extensively trained in EPIC software.
Overview
21
21
years of professional experience
Work History
General Manager
Travis L. Glasper Technology
03.2020 - 04.2023
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Patient Services Coordinator IV
Novant Health University Family Physicians
07.2018 - 11.2019
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process
- Called Insurance companies to get precertification and other benefit information on behalf of the patients
- Completed referral requests each day for medical provider of Physical Therapy services
- Scheduled all clinic ultrasounds and Echocardiograms
- Called WC Adjustors to get visits authorized
- Developed and maintained positive customer relations and coordinated with team members to ensure requests and questions were handled appropriately
- Managed well over 30 patient calls a day
Patient Services Coordinator III
Novant Health Bradford Clinic Ob-Gyn - Charlotte
06.2017 - 07.2018
- Patient check in and out
- Scheduled patient Appointments
- Scanned patient's identification and Insurance cards
- Took patients OB payments via check, cash or card
- Helped patients w/ Billing questions
AR/ Business Office Rep
Charlotte Eye,Ear, Nose & Throat
09.2016 - 07.2017
- Researched and resolved accounts payable discrepancies
- Collected, arranged and input information into database system.
- File & follow up of all insurance claims according to department protocol, document and adjust patient account information in the practice management software
- Corrected and reposted charges
- Ran hard copy claims as well as filed electronic claims
- Handle information about patient treatment, diagnosis, and related procedures to ensure proper coding.
Patient Services Coordinator IV
Novant Health Lakeside -Imaging
04.2016 - 09.2016
- Contacted insurance company to verify patient coverage before visit.
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Answered over 20 telephone calls to handle rescheduled, missed and reassigned visit requests.
Patient Services Coordinator III
Novant Health Lakeside- Jetton
08.2014 - 04.2016
- Patient check in and out
- Scheduled patient Appointments
- Scanned patient's identification and Insurance cards
- Worked Labcorp Billing
- Sent medical and surgical questionnaire forms to patients to obtain missing information.
- Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
Financial Counselor
Novant Healthcare Valaoras & Lewis OB/GYN
08.2013 - 10.2014
- Thoroughly investigated past due invoices and minimized number of unpaid accounts
- Arranged payment arrangements for patients
- Advised patient\'s with any billing questions
- Scheduled patient\'s appointments and checked patient\'s out
- Checked patient\'s benefits for upcoming surgeries, IUD\'s and made sure all authorizations were on file.
Patient Services Coordinator
Drs. Valaoras & Lewis OB/GYN
03.2013 - 08.2013
- Preparation of charges and transmitted them
- Analyzed log sheets for accuracy for patient\'s billing
- Checked financial proof for errors and corrected as necessary
Front Desk Associate / Graham Personnel
Guilford Neurologic Associates
09.2012 - 12.2012
- Patient Check In & Out
- Updated Patient Registration
- Scheduled Appointments and MRI's
Front Desk Clerk
Presbyterian Anesthesia
11.2011 - 01.2012
- Greeted each patient pleasantly and provided the desk sheet for sign-in
- Sorted mail and other important data
- Maintained account records
- Managed hundreds of accounts receivable accounts
Front Desk
Mecklenburg Neurological Associates
09.2011 - 09.2011
- Answered the phone by the second ring and greeted callers enthusiastically
- Scheduled Sleep Studies
- Verified Insurance
- Updated Patient Registration
Patient Access Representative
Novant Health Huntersville Medical Center
10.2009 - 08.2010
- Captured and Entered Patient Demographics and Financial Information
- Ensured all appropriate paperwork was completed
- Assisted patients with Billing Issues
- Reviewed accounts and Communicated Financial Liability to all Patients
Patient Account Representative
Carolinas Healthcare
04.2002 - 07.2007
- Monitored High Dollar Debt Accounts
- Established Payment Schedules , based on the Patient's Financial Situations
- Answered Patient's Questions regarding problems with their accounts
- Pulled EOB'S and Contacted Insurance Companies to Verify Payments
- Recorded Information about Financial status of Patients and Collection Efforts
Education
High School Diploma -
North Mecklenburg High
Huntersville, NCSkills
- EPIC Software
- Centricity
- Prime Suite
- Microsoft Office Suite
- Team Player with positive attitude
- Strong work ethic
- Superior attention to detail
Timeline
General Manager
Travis L. Glasper Technology
03.2020 - 04.2023
Patient Services Coordinator IV
Novant Health University Family Physicians
07.2018 - 11.2019
Patient Services Coordinator III
Novant Health Bradford Clinic Ob-Gyn - Charlotte
06.2017 - 07.2018
AR/ Business Office Rep
Charlotte Eye,Ear, Nose & Throat
09.2016 - 07.2017
Patient Services Coordinator IV
Novant Health Lakeside -Imaging
04.2016 - 09.2016
Patient Services Coordinator III
Novant Health Lakeside- Jetton
08.2014 - 04.2016
Financial Counselor
Novant Healthcare Valaoras & Lewis OB/GYN
08.2013 - 10.2014
Patient Services Coordinator
Drs. Valaoras & Lewis OB/GYN
03.2013 - 08.2013
Front Desk Associate / Graham Personnel
Guilford Neurologic Associates
09.2012 - 12.2012
Front Desk Clerk
Presbyterian Anesthesia
11.2011 - 01.2012
Front Desk
Mecklenburg Neurological Associates
09.2011 - 09.2011
Patient Access Representative
Novant Health Huntersville Medical Center
10.2009 - 08.2010
Patient Account Representative
Carolinas Healthcare
04.2002 - 07.2007
High School Diploma -
North Mecklenburg High
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