Shawntrice Washington
Menifee,United States
Summary
I'm a highly talented, detail-oriented Customer Service Specialist with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Experienced in creating an effective, organized environment in which I can excel at focusing time on providing top level client support, resolving issues and developing relationships to ensure loyalty and growth.
Overview
6
6
years of professional experience
Work History
Records Clerk
County of San Diego
2024.02 - 2024.08
- Assisted with typing, data entry, and answering incoming calls as required.
- Maintained accuracy of records by verifying accuracy of data in records.
- Destroyed records in line with retention schedules to protect confidential information and comply with regulations.
- Generated reports from database systems to track records.
Customer Service Concierge
Shift Operation LLC
2021.04 - 2022.08
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained detailed records of customer interactions, tracking trends to inform continuous improvement efforts.
- Improved team morale by providing constructive feedback and celebrating successes together as a group.
- Assisted customers with complex issues by leveraging deep product knowledge and problem-solving skills.
- Driver / Vehicle Transport
Security Officer
GardaWorld Security
2018.11 - 2019.08
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma -
San Diego School of Creative And Performing Arts
San Diego, CA06.2006
Skills
- Scheduling appointments
- Records Management
- First Aid/CPR
- MS Suite
- Salesforce
- Time Management
- Data Entry
Timeline
Records Clerk
County of San Diego
2024.02 - 2024.08
Customer Service Concierge
Shift Operation LLC
2021.04 - 2022.08
Security Officer
GardaWorld Security
2018.11 - 2019.08
High School Diploma -
San Diego School of Creative And Performing Arts
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