Shawta Harper
Sun Prairie,WI
Summary
Proven leader from Self Employed Web, adept in customer service and computer skills, enhanced operational efficiency and customer satisfaction through strategic innovations and effective team management. Streamlined processes and exceeded sales targets, demonstrating exceptional attention to detail and time management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate
Self Employed Web
Sun Prairie, WI
09.2023 - Current
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Analyzed customer data to identify trends and anticipate customer needs.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Enhanced operational efficiency, implementing new software tools across departments.
Assistant Head Cook
Sun Prairie Area School District
Sun Prairie, WI
09.2022 - 09.2023
- Worked closely with local vendors to source high-quality, fresh ingredients while fostering strong relationships for continued business partnerships.
- Maintained a clean and sanitary kitchen environment by strictly adhering to food safety regulations and cleaning protocols.
- Assisted in training new staff members on proper cooking techniques, kitchen equipment usage, and workplace safety procedures.
- Provided exceptional customer service through prompt and courteous attention to special requests or dietary needs during meal service.
- Facilitated efficient food production for off-site events by preparing meals ahead of time while ensuring proper packaging for transport.
Warehouse Associate
Shop Bop/Amazon
4718 Helgensen Madison Wi
07.2018 - 09.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently lifted materials weighing as much as Number pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Completed regular cycle counts to maintain accurate inventory records.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Assembled pallets and crates for secure transportation of materials.
- Operated equipment while observing standard safety procedures.
- Helped train new employees in safe practices and warehouse procedures.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Managed warehouse operations and verified proper shipment procedures.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Moved furniture and boxes using utility dolly and truck ramp.
Resident Assistant/Team Lead
Tallgrass Senior Living
605 Chase Blvd
03.2014 - 06.2018
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Assisted residents in preparing for activity and social programs.
- Organized and hosted social and educational events for residents to foster meaningful connections and community spirit.
- Maintained clean, safe, and well-organized patient environment.
- Assisted residents with daily dental and mouth care, bath functions, and hair care.
- Monitored and inspected residence hall rooms to determine safety and manage maintenance issues.
- Facilitated conflict resolution among roommates and neighbors by mediating discussions and proposing fair solutions.
- Enhanced resident satisfaction by promptly addressing concerns and resolving conflicts within the community.
- Changed bed linens, dumped trash, and smoothly handled maintenance issues to promote resident comfort.
- Conducted regular room inspections to ensure adherence to residence hall policies, maintaining a clean and organized living environment.
- Mentored new Resident Assistants, providing guidance on effective strategies for managing various situations.
- Monitored building access during evening hours to provide a secure living environment while fostering strong relationships with residents.
- Assisted with move-in/move-out processes, reducing wait times and ensuring smooth transitions for incoming and outgoing residents.
- Improved communication between residents and management through consistent updates and informative newsletters.
- Improved resident satisfaction with prompt and empathetic resolution of conflicts and concerns.
Education
High School Diploma -
Martin Luther King Preparatory High School
Chicago, IL06.1999
Skills
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Leadership Qualities
- Customer interaction
- Workplace Safety
Certification
CPR medication passes first aid food server
Timeline
Associate
Self Employed Web
09.2023 - Current
Assistant Head Cook
Sun Prairie Area School District
09.2022 - 09.2023
Warehouse Associate
Shop Bop/Amazon
07.2018 - 09.2022
Resident Assistant/Team Lead
Tallgrass Senior Living
03.2014 - 06.2018
High School Diploma -
Martin Luther King Preparatory High School