Shay Heaney
1344 Buckingham Ave,MI
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Steamboat Ski Resort. Proven ability to engage guests and manage POS systems efficiently, ensuring a seamless dining experience. Recognized for training new staff and maintaining high standards of cleanliness and organization.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
Steamboat Ski Resort
Steamboat Springs, CO
05.2025 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Collaborated with team members to ensure efficient order processing and delivery.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Assisted in training new staff on menu items and service standards.
Housekeeper
Steamboat Ski Resort
Steamboat Springs, CO
10.2024 - 04.2025
- Cleaned guest rooms, ensuring high standards of cleanliness and comfort.
- Managed laundry services, maintaining efficient workflow and organization.
- Assisted in inventory management, tracking supplies and equipment usage.
- Delivered exceptional customer service, addressing guest inquiries and requests promptly.
Housing Attendant
Grand Teton Lodge Company
Moran, WY
04.2024 - 10.2024
- Assisted guests with inquiries, ensuring a welcoming environment and exceptional service.
- Maintained cleanliness and organization of facilities, adhering to safety and sanitation standards.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
Server
Coyote Café
Avon, CO
05.2019 - 03.2020
- Managed multiple tables simultaneously while ensuring timely service for all guests.
- Handled cash transactions accurately, contributing to operational efficiency at the restaurant.
Cashier Team Lead
Vail Resorts Inc
Avon, CO
10.2018 - 03.2020
- Supervised daily cash register operations to ensure accuracy and efficiency.
- Trained new cashiers on company policies, customer service standards, and point-of-sale systems.
- Managed team scheduling to optimize coverage during peak hours and enhance service delivery.
Busser
Holland America/Princess
Healy, AK
05.2018 - 10.2018
- Assisted servers in delivering food and beverages to enhance guest experience.
- Maintained cleanliness of dining areas, ensuring readiness for service.
- Collaborated with kitchen staff to expedite order fulfillment during peak hours.
- Supported inventory management by restocking supplies as needed.
Education
Associate of Arts - Psychology
Eastern Florida State College
Cocoa, FLSkills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Safe food handling
- Point of sale (POS) system operations
Certification
Commercial drivers license
Timeline
Server
Steamboat Ski Resort
05.2025 - Current
Housekeeper
Steamboat Ski Resort
10.2024 - 04.2025
Housing Attendant
Grand Teton Lodge Company
04.2024 - 10.2024
Server
Coyote Café
05.2019 - 03.2020
Cashier Team Lead
Vail Resorts Inc
10.2018 - 03.2020
Busser
Holland America/Princess
05.2018 - 10.2018
Associate of Arts - Psychology
Eastern Florida State College