Shay-La Winns
Bronx,USA
Summary
Qualified Health Administration Associate with solid background in supporting project teams and ensuring efficient operations. Successfully contributed to process improvements and maintained high standards in client communication. Demonstrated ability to manage multiple tasks while displaying strong problem-solving and organizational skills.
Overview
8
8
years of professional experience
Work History
Patient Flow Associate
NYU Langone Health
New York, NY
05.2024 - Current
- Provided exceptional customer service to patients, ensuring a positive experience during their visit
- Collaborated with medical staff to ensure smooth flow of operations within the clinic or hospital setting
- Managed electronic health record systems efficiently, inputting accurate data and retrieving necessary information as needed
- Performed administrative tasks such as filing documents, organizing paperwork, and managing office supplies inventory
Business Administrative Associate
MT.SINAI HOSPITAL/ ER Dept.
New York, NY
05.2021 - 01.2024
- Collected patient information and complete a variety of administrative duties
- Verified insurance
- Managed admissions and discharges
- Arranged for transfers
- Provided required information to medical staff, collecting co-pays, and entering information into computer databases
- Managed electronic health record system, maintaining data accuracy and confidentiality.
- Streamlined patient intake processes, enhancing operational efficiency in emergency department.
Patient Care Representative
CityMD
Bronx, NY
09.2020 - 05.2021
- Greeted and welcomed patients
- Processed medical insurance information, verify patient eligibility, and address any patient questions
- Answered phone calls, and questions in a prompt and polite manner
- Scanned, updated, and filed medical records
- Educated patients on insurance options and payment procedures.
- Resolved patient inquiries and complaints with professionalism and empathy.
- Trained new team members on customer service protocols and system usage.
Youth Detention Counselor
GOOD SHEPHERD SERVICES
Bronx, NY
12.2019 - 09.2020
- Monitored behavior in individual and group sessions and intervened when necessary.
- Advised children and helped to foster improved levels of self-worth and confidence.
- Provided cognitive-based therapy to assist with challenges and crisis resolutions
- Facilitated group therapy sessions to enhance communication and interpersonal skills among participants.
- Provided crisis intervention services, effectively managing high-stress situations to ensure client safety.
Patient Intake Intern
MOSAIC MENTAL HEALTH
Bronx, NY
12.2019 - 03.2020
- Welcomed and collected all necessary paperwork and documents for diagnostic vocational evaluations.
- Copied and filled a high-volume of confidential paperwork and forms for patients and supported intake workflow, by answering phone, providing customer service and escalating patient complaints/issues.
- Conducted client intake assessments to gather essential demographic and mental health information.
- Developed and maintained accurate client records in electronic health systems for compliance and reporting.
Customer Service Representative
CON-EDISON
Brooklyn, NY
04.2019 - 10.2019
- Analyzed customer accounts and interacted with customers over the phone, providing outstanding customer service by actively listening to each issue the customer may have.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Informed customers about billing procedures, processed payments and provided payment options setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Youth Development Specialist
THE CHILDREN'S VILLAGE
Dobbs Ferry, NY
08.2018 - 05.2019
- Assisted in management and operation of a limited secure facility, overseeing the care, custody, safety, and welfare of juveniles.
- Supported juveniles with expressing their concerns on faculty, peers, and aftercare.
- Coordinated and enforced existing institutional policies and procedures.
- Met with clients to determine the necessary services and make treatment recommendations.
- Referred family members to make appointments with outside support options to assist with coping during times of increased stress.
Education
Bachelor of Business Administration - Health Services Management
Berkeley College
New York, NY08-2023
Associate - Applied Science
BERKELEY COLLEGE
New York, NY08-2020
Timeline
Patient Flow Associate
NYU Langone Health
05.2024 - Current
Business Administrative Associate
MT.SINAI HOSPITAL/ ER Dept.
05.2021 - 01.2024
Patient Care Representative
CityMD
09.2020 - 05.2021
Youth Detention Counselor
GOOD SHEPHERD SERVICES
12.2019 - 09.2020
Patient Intake Intern
MOSAIC MENTAL HEALTH
12.2019 - 03.2020
Customer Service Representative
CON-EDISON
04.2019 - 10.2019
Youth Development Specialist
THE CHILDREN'S VILLAGE
08.2018 - 05.2019
Associate - Applied Science
BERKELEY COLLEGE
Bachelor of Business Administration - Health Services Management
Berkeley College