Shay Liranzo
Atlantic Highlands
Summary
Server/Bartender with 10 years of diverse experience in hospitality, adept at upselling and enhancing guest experiences through strategic service. Demonstrates exceptional teamwork and adaptability, seamlessly transitioning between roles to optimize service efficiency and customer satisfaction. Eager to leverage sales and networking skills in a dynamic environment for further professional growth.
Overview
7
7
years of professional experience
Work History
Server, Bartender
Triumph Brewing
Red Bank
01.2025 - Current
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in menu knowledge and food pairing recommendations for guests.
- Participated in multiple training events to elevate my knowledge in the brewing process in order to help increase sales.
Server/Bartender
Mia's Italian Kitchen
Orlando
01.2021 - 11.2024
- As a lead server I managed a 5-7 table section while delegating task to other employees on the floor and ensuring smooth open to close shifts.
- Executed consistent and clear communication with both kitchen staff and fellow servers and bartenders while remaining friendly, available, and focused for my customers needs and satisfactions.
- Consistently showed my dedication to the company by helping promote and helping specialize in off site events helping to promote business and sales.
Server/Bartender
American Social
Orlando
07.2019 - 01.2021
- Managed diverse customer needs in fast-paced sports bar environment.
- Meticulously attended to specific customer needs, maintaining high standards of service quality.
- Fostered a vibrant atmosphere, engaging customers and contributing to the restaurant's social relevance.
Education
Associate of Arts -
University of Central Florida
Orlando, FLSkills
- Wine pairing
- Sales
- Networking
- Leadership
- Adaptability
Accomplishments
- Cultivated warm relationships with regular customers and maintained positivity while serving up to 5-7 tables during prime-time.
- Maximized guest check averages through strategic upselling and wine pairing expertise.
- Demonstrated versatility and adaptability by excelling in multiple roles: server, bartender, and trainer, contributing to team success.
Timeline
Server, Bartender
Triumph Brewing
01.2025 - Current
Server/Bartender
Mia's Italian Kitchen
01.2021 - 11.2024
Server/Bartender
American Social
07.2019 - 01.2021
Associate of Arts -
University of Central Florida