Shaybreanne Price
Medical Assistant
Bellaire,OH
Summary
Dedicated healthcare professional with experience in clinical documentation and customer service. Skilled in optimizing clinic operations and supporting physicians, contributing to improved patient satisfaction and care outcomes.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Centerville Clinics
01.2026 - Current
- Assisted in patient intake, ensuring accurate collection of medical histories and insurance information.
- Prepared examination rooms, maintaining cleanliness and organization to facilitate efficient patient flow.
- Supported physicians during examinations by providing necessary instruments and assisting with procedures.
- Scheduled appointments using electronic health record system, optimizing clinic's daily operations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Veterinary Technician
Tiffany Dlesk Spay and Neuter Clinic
05.2025 - 10.2025
- Assisted veterinarians in administering vaccinations and treatments to ensure animal health.
- Monitored vital signs and reported changes to veterinary staff for timely interventions.
- Prepared surgical instruments and assisted during procedures to maintain operational efficiency.
- Educated pet owners on post-operative care and preventive measures for animal wellness.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Assisted in surgical procedures, ensuring a sterile environment and properly handing instruments to the veterinarian as needed.
Veterinary Technician
Long Run Pet Hospital
08.2024 - 03.2025
- Maintained cleanliness of examination rooms and surgical areas to meet safety standards.
- Documented patient records accurately, ensuring compliance with clinic protocols and regulations.
- Supported inventory management by restocking supplies and tracking usage patterns effectively.
- Developed rapport with clients to enhance communication regarding animal care services offered.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Administered medications to animals in treatment and documented changes in condition.
Clinical Programs Patient Advisor
Express Scripts
11.2021 - 08.2023
- Provided exceptional customer service by answering inquiries and resolving issues promptly.
- Maintained accurate patient records and processed prescriptions using pharmacy management software.
- Collaborated with healthcare professionals to optimize patient care and medication management strategies.
- Assisted pharmacists with patient consultations, providing clear medication information and guidance.
- Managed prescription processing using pharmacy management systems to enhance workflow efficiency.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Group Implementation and Support Coordinator
The Health Plan
04.2021 - 07.2021
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Developed tailored support plans for diverse clientele, identifying unique needs and goals.
- Streamlined enrollment processes, resulting in improved client satisfaction.
- Reviewed policy documents for accuracy and compliance with regulations.
Customer Service Representative
The Health Plan
01.2016 - 04.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Processed claims efficiently, reducing turnaround time and enhancing customer satisfaction.
- Enhanced patient satisfaction by efficiently processing health insurance applications and addressing inquiries.
- Assisted clients in navigating complex healthcare system, clarifying policies and processes for informed decisionmaking.
Education
Associate of Applied Science - Veterinary Science
Sanford Brown Institute
Pittsburgh, PA 05.2001 -
Medical Assisting - Medical Assisting
Wayne County Schools Career Center
Smithfield, OH 05.2001 -
High School Diploma -
Waynedale High School
Apple Creek, OH 05.2001 -
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Clinical documentation
- Patient-focused care
- Specimens collection and processing
- First aid
Timeline
Medical Assistant
Centerville Clinics
01.2026 - Current
Veterinary Technician
Tiffany Dlesk Spay and Neuter Clinic
05.2025 - 10.2025
Veterinary Technician
Long Run Pet Hospital
08.2024 - 03.2025
Clinical Programs Patient Advisor
Express Scripts
11.2021 - 08.2023
Group Implementation and Support Coordinator
The Health Plan
04.2021 - 07.2021
Customer Service Representative
The Health Plan
01.2016 - 04.2021
Associate of Applied Science - Veterinary Science
Sanford Brown Institute
05.2001 -
Medical Assisting - Medical Assisting
Wayne County Schools Career Center
05.2001 -
High School Diploma -
Waynedale High School
05.2001 -