Shay Smith
Coralville,IA
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
6
6
years of professional experience
Work History
Server
Darden Restaurants, Olive Garden
08.2024 - Current
- Provided exceptional customer service, ensuring a welcoming dining experience for guests.
- Managed multiple tables efficiently, optimizing workflow during peak hours.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager
Taco Johns
07.2019 - 06.2024
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Developed and implemented strategies to improve customer satisfaction scores.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Education
Bachelor of Arts - Psychology
University of Iowa
Iowa City, IA05-2026
Bachelor of Arts - Criminology
University of Iowa
Iowa City, IA05-2026
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Time management
- Team member support
- Strategic planning
Timeline
Server
Darden Restaurants, Olive Garden
08.2024 - Current
Manager
Taco Johns
07.2019 - 06.2024
Bachelor of Arts - Psychology
University of Iowa
Bachelor of Arts - Criminology
University of Iowa