Hi, I’m
Shay Williamson
New Braunfels,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
9
years of professional experience
Work History
American Homes 4 RentSan Antonio, TX / Remote
Customer Service /Leasing Specialist
04.2018 - 09.2022
Job overview
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Invited prospects to fill out application upon completion of property tour.
- Collected, completed and processed lease applications.
- Used CRM, Yardi and Rent Café
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units.50
- Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Collected, completed, and processed lease applications
- Answered phone calls and emails and responded to questions from prospects quickly and effectively
- Experienced with new construction, luxury apartment buildings, condominiums, and 55+ communities and units
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
Limestone Country Properties
Texas Real Estate Agent
01.2014 - 03.2018
Job overview
- Developed and maintained relationships with clients through networking, postcards and cold calling.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
- Negotiated, facilitated and managed real estate transactions.
- Represented buyers and sellers of developed and undeveloped properties.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Reviewed market research data and changed sales plans accordingly.
- Advertised client properties through websites, social media and real estate guides.
- Handle 20 calls per day to address customer inquiries and concerns
Education
Champion's School of Real Estate San Antonio, TX
Some College (No Degree) from Real Estate Agent
Skills
- Customer Service
- Leasing and Sales
- Customer Relations
- Effective Written and Verbal Communication
- Call Centers
- High-Volume Call Environments
Timeline
Customer Service /Leasing Specialist
American Homes 4 Rent
04.2018 - 09.2022
Texas Real Estate Agent
Limestone Country Properties
01.2014 - 03.2018
Champion's School of Real Estate
Some College (No Degree) from Real Estate Agent