Shay-Zihre Inesta
Belle Isle,FL
Summary
An impeccable work ethic individual looking to expand into career fields about maintaining and providing for patient service to gain experience and knowledge within an institution. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes store management, accounting, medical scheduling, and team leadership, among other hands-on skills. Recognized for exemplary customer service and team collaboration within several institutions.
Overview
5
5
years of professional experience
Work History
Schedule Coordinator
Orlando Health
03.2024 - Current
- Schedule and reschedule appointments based on provider orders
- Contact patients to arrange appointments, ensuring timely scheduling per referral orders and clinical priorities
- Collaborate with clinical staff for medication requests, medical prognosis, and case-specific information
- Ensure patients' appointments align with their medical needs and follow-up instructions from providers
- Manage inbound calls on clinic lines and respond to inquiries
- Work with the outbound team to handle referrals and coordinate patient scheduling based on those referrals
- Provide mentoring for new hires and cross training team members
- Provide detailed summaries of calls, particularly for urgent or STAT cases, as instructed by clinical leadership
- Assist with optimizing appointment scheduling and ensuring patients get appointments as soon as possible based on urgency and availability
General Manager
Luccianos
11.2020 - 02.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales
- Resolved customer complaints quickly while maintaining high quality standards of service delivery
- Trained employees on duties, policies and procedures
- Recruited, interviewed and hired qualified staff for open positions
- Created schedules and monitored payroll to remain within budget
- Established and maintained effective communication with staff members to ensure efficient operations
- Supervised employees through planning, assignments, and direction
- Tracked monthly sales to generate reports for business development planning
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction
- Managed inventory levels and conducted corrective action planning to minimize long-term costs
Slide Attendant
Universal Studios
03.2022 - 08.2023
- Greeted guests and assisted with the loading and unloading of passengers onto slides
- Verified that each rider was properly secured before activating the ride mechanism
- Provided helpful information to guests about park rules and regulations, as well as directions within the facility
- Assisted in resolving guest issues or complaints regarding their experience at the attraction
- Communicated effectively with other staff members to ensure smooth operations throughout the day
- Delivered a high level of customer service through prompt issue resolution and dynamic attention to detail
- Observed riders from start to finish to ensure their safety during the ride experience
- Followed established procedures for emergency situations such as evacuating riders from a stalled ride platform or rescuing someone who fell off a slide into water
- Assisted with crowd control during peak hours by directing guests away from restricted areas or closed attractions
Hotel Front Desk Receptionist
Aloft Marriott Hotel
01.2021 - 03.2022
- Greeted customers warmly and made them feel welcome
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner
- Performed data entry into computer systems to maintain accurate records of customer information
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders
- Completed basic bookkeeping and document filing
- Managed incoming and outgoing mail, courier services, faxes and other correspondence
- Worked with housekeeping and maintenance staff to address and resolve building and room issues
- Input customer data into reservation systems and update to reflect room changes
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required
- Welcomed patrons to the front desk and engaged in friendly conversations while conducting the check-in process
Cashier
Zaxby's
11.2019 - 12.2020
- Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit
- Greeted customers and answered any questions they had about the store's products and services
- Maintained cleanliness of the checkout area including countertops, registers, windowsills and floors
- Trained new team members in cash register operation, stock procedures, and customer services
- Followed food safety regulations pertaining to sanitation, food handling and storage
- Prepared beverages such as coffee, tea, soda
- Assisted in the preparation of food items according to recipes and instructions
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations
- Counted money in the cash drawer at the beginning of shift to ensure that amounts were correct and had sufficient change
- Delivered a high level of customer service to patrons using active listening and engagement skills
Education
Associate of Science - Nursing
Valencia College
Orlando, FL12-2027
High School -
Oak Ridge High School
Orlando, FL05.2021
Skills
- Office Administration
- Deadline Oriented
- Operations management
- Training and Development
- Project Management
- Customer Service
- Problem-Solving
- Detail-Oriented
- Collaborative Teamwork
Timeline
Schedule Coordinator
Orlando Health
03.2024 - Current
Slide Attendant
Universal Studios
03.2022 - 08.2023
Hotel Front Desk Receptionist
Aloft Marriott Hotel
01.2021 - 03.2022
General Manager
Luccianos
11.2020 - 02.2024
Cashier
Zaxby's
11.2019 - 12.2020
Associate of Science - Nursing
Valencia College
High School -
Oak Ridge High School
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