Shaya Heydari
Bothell,WA
Summary
possessed Master's in Social Work with three years of experience working in human service organizations. Provided case management for complex care clients at Roots Community Health Center for almost two years. I am a detail-oriented team player with strong organizational skills. I have strong communication, teamwork, problem-solving, organizational, and leadership skills. Additionally, I am a fast learner, reliable, flexible, and dedicated team player with a hardworking and resourceful approach and I do enjoy working in multidisciplinary environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Manager
Roots Community Health Center
01.2023 - 05.2024
- Developed rapport and relationships that foster trust to ensure participants feel comfortable and safe
- Provided case management for over 25 complex care clients
- Provided face-to-face visits and make outreach calls to the participants based on their needs
- Performed comprehensive barrier assessment to address barriers such as: psychosocial health, criminal history, physical health, mental health, substance use, housing, access to food, clothing and hygiene items, and access to health care services.
- Assisted participants in enrolling in public benefit programs, medical, and social services.
- Completed all required documentation and reports in a timely fashion and in the manner required by the program contractor.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs. c
Social Work Intern
ACAP Psychology Clinic
02.2022 - 05.2022
- Took intake assessment session for new clients
- Facilitated Mindfulness therapy group.
- Facilitated Afghan Care project to raise awareness about mental health for the Afghan community.
- Sorted and organized files, spreadsheets and reports.
- Interacted with clients by phone, email to provide information.
- Completed research, compiled data, updated spreadsheets and produced timely reports.
- Answered incoming telephone calls, took down messages and provided information.
Social Work Volunteer
Harris Community Center
03.2021 - 01.2022
- Assisted with special events or programs.
- Maintained clean, neat and operational facilities to serve program needs. Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun and smooth-running events by helping with organization and planning.
- Greeted visitors and answered questions about the program, requirements and opportunities.
- Organized and managed events and projects as part of community support services.
- Coordinated food, clothing and household items for disadvantaged individuals and families.
- Met with other volunteers and program leaders to discuss new service opportunities.
Social Work Intern
Harris Community Center
01.2021 - 03.2021
- Took intake session for new clients
- Provided emergency relief for people in need
- Facilitated playgroup for children and families
- Facilitated English class for families and children from CALD healthy.
- Participated in ongoing professional development opportunities to stay current on best practices within the field of social work.
Education
Master of Science - Social Work
ACAP
Sydney, Australia06.2022
Bachelor of Science - Psychology
Azad University
Tehran, Iran02.2013
Skills
- Problem-Solving
- Case Management
- Organization and Multitasking
- Positive Attitude
- Creative and Resourceful
- Home Visits and Inspections
- Attention to Detail
- Cultural competence
- Ethical practices
- Interpersonal and Social Skills
- Creative and Resourceful
- Decision-Making
- Verbal and Written Communication in Farsi and English
Certification
Trauma Informed-Care
Languages
Persian
Full Professional
Farsi
Full Professional
Timeline
Case Manager
Roots Community Health Center
01.2023 - 05.2024
Social Work Intern
ACAP Psychology Clinic
02.2022 - 05.2022
Social Work Volunteer
Harris Community Center
03.2021 - 01.2022
Social Work Intern
Harris Community Center
01.2021 - 03.2021
Master of Science - Social Work
ACAP
Bachelor of Science - Psychology
Azad University
Trauma Informed-Care
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