Shayanne Perez
Costa Mesa,CA
Summary
Driven and decisive professional offering several years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements hr strategies and initiatives aligned with overall business strategy.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
Work History
Director of Human Resources
Descanso Management Group LLC
Costa Mesa, California
02.2023 - Current
- Developed and implemented HR policies aligned with organizational goals.
- Led talent acquisition strategies to attract top candidates.
- Conducted training sessions to improve staff skills and knowledge.
- Facilitated compliance with labor laws and regulations across the organization.
- Counseled managers on disciplinary actions when necessary.
- Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
Front of House Manager
Descanso Management LLC
Costa Mesa, CA
10.2018 - 10.2023
- Trained and supervised front-of-house staff on customer service standards.
- Managed daily operations and ensured smooth front-of-house services.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
Sales Manager
Disney
Anaheim, California
02.2015 - 12.2017
- Developed sales strategies to enhance guest experiences at entertainment venues.
- Collaborated with cross-functional teams to ensure seamless operational execution.
- Trained and mentored staff on effective sales techniques and customer service skills.
- Managed daily operations of sales department, including supervision of staff members.
- Achieved company growth and brand development through market expansion and sales.
Store Manager
Island Sole
Newport Beach, California
05.2013 - 02.2015
- Managed daily store operations to ensure smooth functioning and customer satisfaction.
- Trained and developed team members to enhance product knowledge and service skills.
- Oversaw inventory management, including stock ordering and loss prevention strategies.
- Implemented visual merchandising standards to create an attractive shopping environment.
- Handled customer feedback and resolved issues to maintain a positive store atmosphere.
Area Sales Supervisor
Kohls Department Store
Huntington Beach, California
06.2010 - 05.2013
- Supervised sales team to ensure effective customer service and support.
- Trained staff on product knowledge and sales techniques for improved performance.
- Resolved customer inquiries and complaints to uphold store reputation and satisfaction.
- Resolved customer complaints promptly and efficiently.
- Developed strong customer service protocols for sales staff.
- Ensured that all area employees are following company policies and procedures.
Education
Bachelor of Arts - Business Administration And Management
California State University, Long Beach
Long Beach, CA 01.2020 - 10.2022
Skills
- Talent acquisition
- Training delivery
- Compliance management
- Human resource management
- Onboarding process
- Payroll management
- Organizational development
- Training program management
- Strategy development
- Human resources administration
- compliance management
- employee training
Timeline
Director of Human Resources
Descanso Management Group LLC
02.2023 - Current
Bachelor of Arts - Business Administration And Management
California State University, Long Beach
01.2020 - 10.2022
Front of House Manager
Descanso Management LLC
10.2018 - 10.2023
Sales Manager
Disney
02.2015 - 12.2017
Store Manager
Island Sole
05.2013 - 02.2015
Area Sales Supervisor
Kohls Department Store
06.2010 - 05.2013