Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shaye Malone

Silver Spring,MD

Summary

Dynamic professional with extensive experience in customer service and staff management, notably as an Assistant Manager at Maxway Department Store. Proven ability to train and mentor teams while ensuring compliance with safety protocols. Adept at multitasking and building relationships, consistently enhancing customer satisfaction and operational efficiency.

Overview

18
18
years of professional experience

Work History

Supervisor

Olney Beer and Wine
08.2018 - Current

Greet and help customers locate items they're looking for while suggesting other products they may be interested in, ensure compliance with distribution of alcohol by verifying IDs for alcohol purchase, making sure face matches ID and age requirement is correct. Light cleaning and restocking inventory, managing cash transactions, transferring money by Western Union, bill paying, distributing money orders and preparing the store for the next business day.

Cashier

Shell Gas Station
07.2017 - 07.2018

Greet and help customers, cleaning and restocking. Managed money transactions.

Medical Transportation Driver

GM Transportation
09.2014 - 09.2016

Coordinated patient transport to medical appointments in and out of town prioritizing punctuality and safety.

Dietary Aide

Brunswick Cove Nursing Home
09.2012 - 12.2013
  • Delivered nourishment snacks to nurse station for distribution to specific residents, washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher and served meals to residents in accordance with established schedules and dietary procedures.

Pharmacy Technician

CVScaremark
09.2008 - 08.2011

Looking up patients medicines, adding prescriptions into data base, dispensing medication for pharmacist approval, handling cash transactions and directing customers to products in the store. Light cleaning, organizing and maintaining stock of medicines.

Assistant Manager

Maxway Department Store
06.2007 - 07.2008

Opening and closing the business, maintaining inventory and customer satisfaction. Handling cash transactions, cleaning, helped with setting up displays, scheduling, doing end if day paperwork and preparing money and the store for opening the next business day

Education

Did Not Complete - Phlebotomy

American National University
Danville, VA

Diploma - General And Child Development Classes

High Point High School
Beltsville, MD
06.1991

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Decision-making
  • Relationship building
  • Verbal and written communication
  • Adaptability and flexibility
  • Reliability
  • Safety protocols
  • Multitasking Abilities

Timeline

Supervisor

Olney Beer and Wine
08.2018 - Current

Cashier

Shell Gas Station
07.2017 - 07.2018

Medical Transportation Driver

GM Transportation
09.2014 - 09.2016

Dietary Aide

Brunswick Cove Nursing Home
09.2012 - 12.2013

Pharmacy Technician

CVScaremark
09.2008 - 08.2011

Assistant Manager

Maxway Department Store
06.2007 - 07.2008

Did Not Complete - Phlebotomy

American National University

Diploma - General And Child Development Classes

High Point High School
Shaye Malone