Shayeeda Daniels
Orlando,FL
Summary
Reliable Front Office Assistant with relevant experience in managing administrative tasks including handling phone calls, scheduling appointments, and providing exceptional customer service. Strengths include effective communication skills, multitasking abilities, problem-solving capabilities, and proficiency in using office software such as Microsoft Suite. Proven track record of improving office efficiency by organizing processes and streamlining workflows. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.
Overview
12
12
years of professional experience
Work History
Front Office Assistant
Orlando Health Heart & Vascular
Orlando, FL
05.2024 - Current
- Collected copays and account balance payments and updated account records.
- Provided administrative support to office staff, improving productivity.
- Received and distributed mail, letters and packages.
- Greeted and directed visitors, creating a welcoming office environment.
Customer Service Representative
AssistRx
Orlando, FL
05.2023 - 05.2024
- Provided accurate information about products and services to customers.
- Answered inbound calls, chats and emails to facilitate customer service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Pharmacy Clerk
Walgreen's Pharmacy
Orlando, Florida
01.2023 - 05.2024
- Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
- Utilized pharmacy management software to input patient data and process insurance claims.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Answered customer inquiries regarding drug interactions, side effects, dosage and storage information.
Call Center Representative
Truist Bank
Orlando, Florida
12.2021 - 01.2022
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
- Excelled in exceeding daily credit card application goals.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
Lead Medical Receptionist
Orlando Women's Center
Orlando, Florida
01.2013 - 04.2020
- Ordered and maintained supply inventory for medical office.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Gathered, transcribed, and typed medical information into charts.
- Managed billing inquiries from patients in a timely manner providing accurate responses according to company policy.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
High School Diploma -
South Lake High
06-2010
Skills
- Administrative skills
- Medical terminology
- Problem-solving skills
- Conflict management
Timeline
Front Office Assistant
Orlando Health Heart & Vascular
05.2024 - Current
Customer Service Representative
AssistRx
05.2023 - 05.2024
Pharmacy Clerk
Walgreen's Pharmacy
01.2023 - 05.2024
Call Center Representative
Truist Bank
12.2021 - 01.2022
Lead Medical Receptionist
Orlando Women's Center
01.2013 - 04.2020
High School Diploma -
South Lake High