Shayeonne Gilchrist
District Heights,MD
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Hair Academy 2. Skilled in Microsoft Office and exceptional at problem-solving, I effectively managed student records and significantly contributed to IT projects at Capital Area Food Bank, showcasing my ability to exceed client expectations and improve efficiency.
Overview
5
5
years of professional experience
Work History
Admissions Assistant
Hair Academy 2
03.2024 - Current
- Assisted in the admissions process, providing information and support to prospective students.
- Managed and organized student records, ensuring accuracy and confidentiality.
- Coordinated and conducted campus tours, showcasing the academy’s facilities and programs.
- Responded to inquiries via phone, email, and in-person, providing exceptional customer service.
- Assisted with the planning and execution of admissions events and activities.
IT Technical Support Intern
Capital Area Food Bank
01.2023 - 07.2023
- Reduced downtime for employees by quickly troubleshooting hardware and software problems.
- Assisted in the development of internal documentation related to IT procedures, increasing overall departmental organization and accessibility of information.
- Increased team efficiency by assisting in the implementation of new technology systems and processes.
- Contributed to the successful completion of IT projects by effectively managing tasks within deadlines.
Hair Stylist
Zeal Salon
02.2019 - 09.2022
- Provided exceptional customer service to 15+ clients daily, exceeding their expectations.
- Consulted with clients to understand their desired hairstyles, providing expert recommendations.
- Maintained and restocked workstations weekly, ensuring efficient service delivery.
- Built and maintained strong client relationships, fostering trust and loyalty.
Education
No Degree - Information Technology Training
Year Up National Capital Region
Washington, DC07.2023
Skills
- Office Administration
- Higher Education Knowledge
- Microsoft Office
- Problem-Solving
- Time Management
- Attention to Detail
- Customer Service
Timeline
Admissions Assistant
Hair Academy 2
03.2024 - Current
IT Technical Support Intern
Capital Area Food Bank
01.2023 - 07.2023
Hair Stylist
Zeal Salon
02.2019 - 09.2022
No Degree - Information Technology Training
Year Up National Capital Region
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