Shayla Akins
Memphis,TN
Summary
Reliable Medical Support professional with 5 years of experience in medical and customer service environment. Expertly assist with office operations and physician support by gathering patient information, providing clinical and administrative support. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Medical Assistant
Ascension medical group
04.2023 - 04.2024
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Patient Care Technician
TriStar Skyline Medical Center
05.2022 - 04.2023
- Assist with basic daily routine grooming and feeding
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Medical Assistant
Saint Thomas West Hospital GI
11.2020 - 05.2021
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Verified insurance coverage and obtained pre-authorizations.
- Resolved scheduling conflicts to maintain high-quality patient services.
Medical Assistant
West Wilson Family Practice
11.2019 - 11.2020
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Benefits Consultant
Conduent Call Center
09.2018 - 03.2019
- Negotiated favorable contracts with insurance carriers, resulting in cost savings for the organization.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
Diploma - Medical
Fortis Institute
Nashville, TN10.2019
High School Diploma -
Oakhaven High School
Memphis, TN05.2018
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Vital Sign Monitoring
- EMR / EHR
- Direct Patient Care
- Phlebotomy Techniques
- Specimens collection and processing
- CPR Certification
- EKG Technician
- Quality Control
Certification
- Certified Clinical Medical Assistant (CCMA), 09/01/19, 09/01/25
- BLS Certification, 09/01/19, 09/01/25
Additional Information
- SKILLS
- Accurate Vitals
- Patient Assessments
- Physicals
- Phlebotomy
- Medication Administration
- Injections
- Waived Testing
- Lab Procedures
- Urinalysis
- BLS CPR Cert
- EKG
- Glucose Monitoring
- EMR
- Specimen Collection/ Processing
Personal Information
Relocation: Anywhere
Timeline
Medical Assistant
Ascension medical group
04.2023 - 04.2024
Patient Care Technician
TriStar Skyline Medical Center
05.2022 - 04.2023
Medical Assistant
Saint Thomas West Hospital GI
11.2020 - 05.2021
Medical Assistant
West Wilson Family Practice
11.2019 - 11.2020
Benefits Consultant
Conduent Call Center
09.2018 - 03.2019
Diploma - Medical
Fortis Institute
High School Diploma -
Oakhaven High School
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