Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shayla Cerda

Cleveland,TN

Summary

Dynamic customer service professional with a proven track record at Nothing Bundt Cakes, excelling in high-pressure environments. Recognized for enhancing customer satisfaction through empathetic communication and attention to detail. Skilled in cake decorating and fostering teamwork, consistently delivering exceptional service that builds loyalty and encourages repeat business.

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Diligent Desired Position with background in providing compassionate care to individuals. Known for fostering supportive environment and assisting with daily living activities to enhance client well-being. Demonstrated ability to manage medication schedules and maintain open communication with medical professionals and families.

Skilled Care Provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness, and household activities.

Professional server with high standards and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Cashier

Nothing Bundt Cakes
02.2025 - 05.2025
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.

Froster

Nothing Bundt Cakes
02.2025 - 05.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Frosted cakes
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Paid attention to detail while completing assignments.

Caregiver

Home Health Aid
01.2021 - 01.2024
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Waitress/Cashier

El Alteño Mexican Restaurant
06.2017 - 02.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.

Greeter

Walmart
05.2018 - 08.2018
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Maintained a clean and organized entrance area, contributing to a positive first impression for visitors.
  • Answered customer questions and pointed individuals in right directions.
  • Provided friendly, attentive service throughout peak times for responsive customer care.

Cashier

Arbys Resturant
01.2015 - 05.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Education

High School Diploma -

Cleveland High School
Cleveland, Tn
05.2017

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Elderly care
  • Patient care
  • Daily living assistance
  • Personal hygiene assistance
  • Multitasking and organization
  • Basic housekeeping
  • Meal preparation
  • Team collaboration
  • Supportive companionship
  • Teamwork and collaboration
  • Attention to detail
  • Cake decorating
  • Cake and Pastry Decoration

Certification

Basic Non Medical Caregiver

Timeline

Customer Service Cashier

Nothing Bundt Cakes
02.2025 - 05.2025

Froster

Nothing Bundt Cakes
02.2025 - 05.2025

Caregiver

Home Health Aid
01.2021 - 01.2024

Greeter

Walmart
05.2018 - 08.2018

Waitress/Cashier

El Alteño Mexican Restaurant
06.2017 - 02.2019

Cashier

Arbys Resturant
01.2015 - 05.2017

High School Diploma -

Cleveland High School