Shayla Clifton
Maroa,IL
Summary
Adept at navigating high-stress scenarios, I enhanced customer loyalty and team performance at Phoenix Logistics Inc. through empathetic dispute resolution and effective mentoring. My proficiency in data entry and critical thinking, coupled with a track record of maintaining professionalism under pressure, aligns with key employer needs.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Phoenix Logistics Inc.
02.2022 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Delivered prompt service to prioritize customer needs.
School Bus Driver
Maroa Forsyth Community Unit School District 2
08.2018 - 08.2023
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
Education
High School Diploma -
Niantic-Harristown
Niantic, IL05-1999
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Microsoft outlook
- Order processing
- Order fulfillment
- Shipping and logistics
- Receiving support
Timeline
Customer Service Representative
Phoenix Logistics Inc.
02.2022 - 11.2024
School Bus Driver
Maroa Forsyth Community Unit School District 2
08.2018 - 08.2023
High School Diploma -
Niantic-Harristown
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