Shayla Cooper
Paterson,NJ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
2011
2011
years of post-secondary education
Work History
Patient Transport Dispatcher
The Valley Hospital
Paramus, NJ
05.2017 - Current
- Routinely Inspect, log and transport various equipment throughout the hospital.
- Communicate with staff to ensure trips are dispatched on time.
- Created schedule for transporters
- Investigated any delays or issues that occurred during transit to determine root cause.
- Processed transportation orders and entered data accurately into the dispatch system.
- Responded promptly to emergency situations, providing assistance where needed.
- Assisted in the training of new transport staff, sharing knowledge and best practices.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
Staff Coordinator
Pequannock Township Marching Band
Pequannock, New Jersey
09.2015 - 05.2020
- Implemented strategies designed to motivate and encourage employees towards achieving desired goals and objectives.
- Monitored student progress within the band program; identified areas needing improvement or reinforcement.
- Provided instruction in music theory, technique, history and performance practices.
- Maintained accurate records of attendance, equipment inventories, financial transactions and other relevant data related to the band program.
- Evaluated student performance during rehearsals; provided constructive feedback when necessary.
- Coordinated travel arrangements for out-of-town events such as concerts or competitions.
- Performed routine maintenance on musical instruments used by students in order to ensure proper functioning during performances.
- Planned and implemented strategies to improve student engagement and motivation in the band program.
Kennel Attendant
North Jersey Animal Hospital
Wayne, New Jersey
07.2011 - 06.2016
- Ensured proper feeding of all animals in the facility according to established guidelines.
- Provided socialization opportunities for pets through playtime activities.
- Provided daily exercise for pets in accordance with their owners' instructions.
- Performed basic grooming services such as brushing fur coats and trimming nails.
- Maintained cleanliness of work areas including grooming stations, office space, storage areas.
- Kept accurate records of animal care activities such as feedings, treatments, bathing.
Education
John F Kennedy Highschool
Paterson, NJSome College (No Degree) - Biology
Kean University
Union, NJSome College (No Degree) - Biology
Bergen Community College
Paramus, NJSkills
- Transportation coordination
- Data entry
- Emergency response
- Schedule management
- Customer service
- Communication skills
- Problem solving
- Conflict resolution
- Time management
- Documentation and paperwork
References
- Alfred Gumbs (551) 214 4262
- George Halloway (973) 851 5146
- Robert Castillo (201) 448 0975
Timeline
Patient Transport Dispatcher
The Valley Hospital
05.2017 - Current
Staff Coordinator
Pequannock Township Marching Band
09.2015 - 05.2020
Kennel Attendant
North Jersey Animal Hospital
07.2011 - 06.2016
John F Kennedy Highschool
Some College (No Degree) - Biology
Kean University
Some College (No Degree) - Biology
Bergen Community College