Shayla Covin
Summary
Able to provide
administrative support and
function as the primary
interface between the patient
and the provider. Facilitates
the efficient flow of patients,
while remaining focused on
managing priorities and
ensuring patient
confidentiality. I am
committed to excellent
customer service. Having an
opportunity to work in an
organization that has the same
drive that matches my work
ethics will be a huge
opportunity for me.
Experience using Microsoft
Office Suite (Word, Excel,
PowerPoint); Follows policies,
procedure and guidelines to
assure consistent quality
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Aerotek
05.2022 - 08.2023
- Maintained accurate records of customer interactions
- Participated in training sessions and ongoing learning opportunities in regards to knowledge about the company
- Meeting call handling times, satisfaction scores, and sales targets
- Assisted customers with product or service purchases
- Adhered to current policies and procedures.
Receptionist and Administrative Assistant
Crisp Urgent Care
10.2018 - 09.2021
- Handled incoming and outgoing correspondence
- Organized appointments, events, and meetings
- Maintained records, databases, and files
- Kept the workspace clean
- Ordered and organized supplies
- Served as a point of contact for clients
- This job equipped me to deal with customers who were ill or not in the best of moods
- It also taught me to manage my time well and to be self-motivated.
Education
High School Diploma -
Crisp County High School
Cordele, GA05.2017
Skills
- Basic Coding skills for ICD/CPD
- Release of Information
- Medical Laws and Ethics
- Office Accounting
- Inputting/Resolving Insurance Information
- Payment Processing
- Work Prioritization
- Microsoft PowerPoint
- Follow-up skills
- Customer Relations
Street
106 Smith Dr Apt C3
City
Perry
State
GA
Zip
31069
Jobs
- Customer Service Representative, Aerotek
- Receptionist & Administrative Assistant, Crisp Urgent Care
Certification
- CET - EKG Technician
- CPhT - Certified Pharmacy Technician
Timeline
Customer Service Representative
Aerotek
05.2022 - 08.2023
Receptionist and Administrative Assistant
Crisp Urgent Care
10.2018 - 09.2021
High School Diploma -
Crisp County High School
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