Summary
Overview
Work History
Education
Skills
Timeline
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Shayla Deck

Great Falls,MT

Summary

Accomplished Cosmetologist with a proven track record at Hair N There, enhancing client satisfaction through exceptional organizational and communication skills. Excelled in multitasking across customer service roles, significantly improving retention rates. Expert in sanitation protocols and proficient in handling financial transactions, showcasing a blend of hard and soft skills vital for dynamic customer-facing environments.

Overview

7
7
years of professional experience

Work History

Cosmetologist

Hair N There
11.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.

Cashier

Yogurt City
01.2018 - 10.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Restaurant Hostess

Montana Club
10.2021 - 10.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.

Education

Cosmetology -

Montana Academy of Salons
Great Falls, MT
09.2024

Great Falls High School
Great Falls, MT
05.2022

Skills

  • Organization skills
  • Telephone skills
  • Verbal and written communication
  • Customer/Client relations

Timeline

Cosmetologist

Hair N There
11.2024 - Current

Restaurant Hostess

Montana Club
10.2021 - 10.2022

Cashier

Yogurt City
01.2018 - 10.2024

Cosmetology -

Montana Academy of Salons

Great Falls High School

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Shayla Deck