Summary
Overview
Work History
Education
Skills
Timeline
Generic

shayla delong

Spokane Valley

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed at IHOP. Proven ability to enhance guest experiences through effective relationship management and meticulous attention to cleanliness standards. Adept at cash handling and order accuracy, consistently promoting menu items to drive repeat business.

Overview

6
6
years of professional experience

Work History

Server

IHOP
10.2021 - Current
  • Managed multiple tables simultaneously while maintaining high service quality.
  • Provided prompt food and beverage service with attentive customer focus.
  • Utilized POS system for order placement, bill management, and complimentary item handling.
  • Collaborated with team members during busy shifts to enhance workflow efficiency.
  • Cultivated strong relationships with regular customers to promote repeat business.
  • Executed opening and closing duties, ensuring dining area readiness for service transitions.
  • Maintained clean and orderly dining areas, contributing to enjoyable guest experiences.
  • Addressed customer complaints professionally, ensuring swift resolutions and positive rapport.

Server

Sharis
10.2019 - 09.2021

Created a clean and efficient work environment to enhance customer satisfaction.

Processed orders accurately and efficiently for timely service.

Managed cash transactions, ensuring accurate customer checkouts.

Bussed and cleaned all tables to maintain a tidy dining area.

Education

Wenatchee High
Wenatchee, WA
05.2007

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Safe food handling
  • Menu memorization
  • Food running
  • High volume dining
  • Team collaboration
  • Order accuracy
  • Quality control
  • Food safety practices
  • Table bussing
  • Suggestive selling
  • Relationship management
  • Dining area maintenance
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Tableside etiquette
  • Task prioritization
  • Guest seating
  • Table setting
  • Table setting knowledge
  • Item promotion

Timeline

Server

IHOP
10.2021 - Current

Server

Sharis
10.2019 - 09.2021

Wenatchee High
shayla delong