Shayla Dennis
Charleston,SC
Summary
- Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
8
8
years of professional experience
Work History
Manager/Tech Specialist
Asurion
Charleston, SC
03.2021 - Current
- Responsible for establishing and maintaining guest services, oversees and is accountable for operation of store ensuring maximum sales and profitability through merchandise, inventory, expense control, human resources management, and managing operating costs.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Established and oversaw performance targets for call center associates.
- Managing over 50 customer calls per day
- Increased sales by 10%
- Completed troubleshooting and diagnostics on company resources.
- Installed and updated computer hardware and software.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Provided IT consulting, planning and rollout services to optimize customized technology deployment.
Store Manager
Circle K Stores, INC
Goose Creek, SC
10.2017 - 03.2021
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Increases sales by 109%
- Decreased shrinkage by 78%
Human Resources Coordinator
Walmart
Columbia, SC
05.2017 - 10.2017
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Reviewed human resources paperwork for accuracy and completeness.
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Managed to reach out to 25 potential applicants per day
Asset Protection Associate
Walmart
Columbia, SC
06.2016 - 05.2017
- Introduced and implanted viable loss control strategies by maintaining strong partnerships and trust with customers
- Controlled reduction of loss inventory by protecting company assets
- Wrote reports for internal and external crime, burglary or theft
- Reduced shrink 15% through thorough training of loss prevention staff and meticulous reviews of company documents
- Built cross-functional relationships with business partners to reduce losses
- Wrote reports outlining activities and results
- Kept patrons and employees safe and from criminal activity
General Merchandise Support Manager
Walmart
Savannah, GA
12.2015 - 06.2016
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly to increase sales by 35%
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
Customer Service Manager
Wal Mart
Savannah, GA
08.2014 - 12.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with client requests to resolve problems.
- Increases check outs by 20%
Education
High School Diploma Or GED -
Richlnad One Middle College
Columbia , SC05.2011
Associate - Computer Science
Richland One Middle College
Columbia,SC05.2011
Skills
- Staff Management
- Improvement initiatives
- Policies and procedures
- Project Management
- Employee engagement
- Productivity Standards
- Quality controls
- Compensation structuring
- Labor negotiations
- Staff recruiting and retention
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Manager/Tech Specialist
Asurion
03.2021 - Current
Store Manager
Circle K Stores, INC
10.2017 - 03.2021
Human Resources Coordinator
Walmart
05.2017 - 10.2017
Asset Protection Associate
Walmart
06.2016 - 05.2017
General Merchandise Support Manager
Walmart
12.2015 - 06.2016
Customer Service Manager
Wal Mart
08.2014 - 12.2015
High School Diploma Or GED -
Richlnad One Middle College
Associate - Computer Science
Richland One Middle College