Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Shayla Ellison

Croydon,PA

Summary

Reliable Barista quickly masters new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport. Polished in following proper food handling methods and maintaining correct temperature of food products. Creative and artistic professional committed to strengthening kitchen team with better collaboration, recipes and cooking techniques.

Overview

3
3
years of professional experience

Work History

Barista

Potheads Coffee House
Bensalem, PA
05.2023 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Operated cash registers, handled money transactions accurately and balanced the till at end of shift.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Addressed and resolved customer concerns to maintain brand loyalty.
  • Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
  • Adhered to food safety standards when storing and preparing foods.
  • Cleaned kitchen equipment, surfaces, utensils and dishes.

Snack Bar Worker

Neshaminy State Park Pool
Bensalem, PA
06.2021 - 08.2021
  • Greeted customers, took orders, served food and drinks and processed payments.
  • Maintained a clean and sanitary workspace in accordance with health regulations.
  • Ensured compliance with all safety protocols for handling food items and beverages.
  • Followed all relevant policies, procedures and legal regulations when serving customers.
  • Adhered to customer service standards while providing accurate information about products and services.
  • Operated cash registers, handled money transactions accurately and balanced the till at end of shift.
  • Provided assistance to other staff members as needed during peak hours of operation.

Education

Associate of Arts - English

Bucks County Community College
Newtown, PA
05-2024

High School Diploma -

Harry S Truman High School
Levittown, PA
06-2022

Skills

  • Beverage Preparation
  • Cash Handling
  • Menu Memorization
  • Performance Improvement
  • Speedy and efficient
  • Exceptional customer service
  • Espresso machine operation
  • Safe Food Handling
  • New Hire Training
  • Team Player
  • Order Taking
  • Cash Register Operation
  • Safe Food Handling Practices
  • Opening and closing duties

Affiliations

  • Competitive All-Star Cheerleading
  • Bowling League for Bristol Pike

Languages

Spanish
Limited

References

References available upon request.

Timeline

Barista

Potheads Coffee House
05.2023 - Current

Snack Bar Worker

Neshaminy State Park Pool
06.2021 - 08.2021

Associate of Arts - English

Bucks County Community College

High School Diploma -

Harry S Truman High School

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Shayla Ellison