Shayla Flowers
Jesup,GA
Summary
Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing patient records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Billing Specialist
Coastal Community Healthcare
Darien, GA
04.2024 - Current
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Handled payments sent from insurance entered and processed.
- Properly coded claims for reimbursement from insurance / patient
Unit Secretary
Wayne Memorial Hospital
Jesup, GA
05.2022 - 04.2024
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
Receptionist
Wayne Urology
Jesup, GA
04.2021 - 05.2022
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Daycare Teacher
Little Miracles Daycare
Jesup, GA
06.2020 - 05.2021
- Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Collaborated with fellow daycare teachers to create a cohesive educational experience across all classrooms within the center.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Education
High School Diploma -
Wayne County High School
Jesup, GA05.2020
Skills
- Medical Records Management
- Medical Billing and Coding
- Customer Service
- Patient Scheduling
- Payment Collection
- Data Entry Accuracy
- HIPAA Compliance Understanding
Certification
BLS Certified - American Heart Association
Timeline
Billing Specialist
Coastal Community Healthcare
04.2024 - Current
Unit Secretary
Wayne Memorial Hospital
05.2022 - 04.2024
Receptionist
Wayne Urology
04.2021 - 05.2022
Daycare Teacher
Little Miracles Daycare
06.2020 - 05.2021
High School Diploma -
Wayne County High School