Shayla Ford
Blacklick,OH
Summary
Ambitious customer care executive with dedicated service contributing to company's growth and profitability. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments.
Overview
3
3
years of professional experience
Work History
Wells Fargo Customer Care
Randstad Epiq
11.2023 - Current
- Answer inbound calls from Wells Fargo customers who are responding to a correspondence involving the Remediation process that refunds them for unauthorized products.
- Analyzed customer feedback to identify areas for improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Responded proactively and positively to rapid change.
Genius Representative
BMW
03.2023 - 08.2023
- Answers inbound calls from customers who are having issues with their BMW brand vehicles.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Personal Shopper
Walmart
02.2022 - 07.2022
- Fulfills and prepares customer orders for pickup and/or delivery.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Education
No Degree - Mass Communications
Bethune Cookman University
Daytona Beach, FLCertificate - Audio Recording
Full Sail University
Winter Park, FL05.2022
High School Diploma -
Eastmoor Academy
06.2018
Skills
- Account Management
- Customer Service
- Problem Solving
- Call Center Operations
- Data Entry
- Documentation And Reporting
- Excellent problem-solving abilities
- Customer service background
- Complaint Handling
- Escalation management
- CRM Software
City
Blacklick
State
OH
Zip
43004
Street
547 Hidden Bridge Ln
Timeline
Wells Fargo Customer Care
Randstad Epiq
11.2023 - Current
Genius Representative
BMW
03.2023 - 08.2023
Personal Shopper
Walmart
02.2022 - 07.2022
No Degree - Mass Communications
Bethune Cookman University
Certificate - Audio Recording
Full Sail University
High School Diploma -
Eastmoor Academy
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